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Business Profile

Military Gear

Mission Information Resources, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Marine Basic Module from M-I-R. Their FAQ page says I would hear from them within a couple of business days. After a few weeks of not hearing a thing, I attempted to contact them through email and phone. After silence from both, I looked up reviews of the business, on what few review sites there are. That's how learned that the business has been Administratively Suspended since 2017. At this point I have very little hope that my order will be completed or that the charge to my debit card will be refunded, but I need one or the other to happen.

    Business Response

    Date: 01/13/2023

    Ms ********** received an email response (Dec 20, 2022) less than 24 hours after receiving her email inquiry, a refund ($98.99 - Dec 20, 2022) of her purchase, and was issued a chargeback ($98.99 - Dec 21, 2022). We are owed $98.99.

     

    Email:

    *******,

    I’m sorry to say, that unfortunately, you along with several other customers will be issued refunds, since we received a government order which completely eliminated our inventory.

    We’re extremely sorry this occurred, and we were hopeful we’d be able to replenish our inventory to ship these orders, but unfortunately time has run out.

    We will be processing you refund today, and will also be send along a reply to your order to include a $20.00 discount if you decide to order when the MBM is back in stock.

    Again, we terribly sorry to have to be the bearers of bad news, especially at Christmas!

    Merry Christmas to you and your family, and Semper Fi to the Marine you were ordering for.

    MIR

    On Dec 19, 2022, at 1:01 PM, *** *** <**********@gmail.com> wrote:

    Hello,
    I put in an order (#****) on December 5th. It's now December 19th and with no update beyond being the initial processing, I'm worried that it won't be shipped and delivered in time for Christmas. 
    On your website it says to wait two business days after processing unless I'm contacted about the product being on backorder. It's been 14 days and I received no notice of a backorder. 

    - ******* **

     

     

Mission Information Resources, Inc. is NOT a BBB Accredited Business.

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