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Business Profile

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Rosencrantz and Guildenstern Banknote Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rosencrantz and Guildenstern Banknote Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rosencrantz and Guildenstern Banknote Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I looked at the Fine Art Products website and I ordered a nightlight of a Monet painting--Japanese Bridge [IL531] in April 17 or 18, 2023. I authorized a payment of 24.00 for the light and 2.95 for shipping. On Apr 18 I received a receipt ******* indicating the order was received and the item shipped. Since then nothing. June 11 I reordered the same item for the same price and again received a receipt ******* indicating the item was shipped. But nothing has arrived to me except the email receipts. So, I have ordered and paid for two of the same item; yet nothing has been sent to me, though the receipts each say it was shipped. I tried telephoning but always was transferred to an ad offering a life alert item which I did not want; then the phone call was disconnected. After several attempted calls, my number was blocked. I sent at least 12 emails to *******@fineartproducts.com or *****@fineartproducts.com and received no response; now my emails are blocked or returned as undeliverable. About a week ago I sent a letter to their address giving this same information with copies of their emails to me which indicated the items had been shipped. So far, no response has ever been sent to me. I am really frustrated as I receive no responses to my queries and yet I have paid for two of the nite-lights.

    • Initial Complaint

      Date:11/17/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered checks over a month ago.. even paid extra for a rush delivery .. still haven’t received them .. don’t know if there still in business or not .. gonna go to the bank and see if they cash the check I sent them …

    Rosencrantz and Guildenstern Banknote Corp. is NOT a BBB Accredited Business.

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