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Business Profile

Hotels

The Inn on Main

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our wedding date was Sept. 25, 2022 We paid roughly $5,000 including hotel fees, catering and the cost to reserve the venue (we don't have exact numbers because the coordinator has not closed our final balance not provided us with a receipt). I hired The Inn on Main as my wedding venue and not only did Jennifer (the wedding coordinator) not perform the rolls she'd promised, she's also withholding money owed to us and has not provided receipt or any proof of purchase document. Both withholding money owed and not providing proof of purchase is illegal and she refuses to assist us or get on contact with us. I've provided an attachment that goes deeper into detail. I've spent the last 3 weeks trying to contact Jennifer and the owner of the inn, Scott but none of them are answering. Reporting it to the BBB is my last resort at getting help. I sent an email to Jennifer expressing her performance and asking for a partial refund but she refuses. We asked for a partial refund of the $2,000 reservation fee and a refund of the 5 vegan/vegetarian meals that never made it to our guests ($65/plate) because we were promised services that were never or poorly provided. The pricing document attached was our estimated cost for our original guest count of 60 people. We finalized our guest count at 53 and have not received the funds back from this adjustment.

    Business Response

    Date: 11/29/2022

    The Inn on Main in Wolfeboro, NH does not employ a Wedding Coordinator.  Our manager Jennifer K*** coordinates events held in the Barn - she works with Hilary to schedule staffing and the chefs regarding food.  We do not coordinate with outside vendors for music, flowers, dj, etc.  The rooms for the ********* wedding were all available as booked, the comment made about "It's a good thing no one reserved that room......" was not about their original bookings.  It was regarding a room after one of her guests broke the bed and needed a new room to stay in on the second night.

    Please find attached statements from Jennifer K*** (Manager/Venue Coordinator) and Hilary H**** (Lead Catering Staff) who were both at the ********* wedding along with a payment detail, email from **** ********* to Jennifer K*** after the event and some links to Tik Tok videos where Mrs. ********* was talking poorly about the venue/Jenn prior to and after the event.  She eventually deleted them or made her account private so they could no longer be viewed.  I have also attached the signed contracts for the Wedding and the Inn Room Block.  We have tried several times to reach out to Mrs. ********* since the wedding, she refuses to speak with Jennifer and has not answered calls by other staff members.  She never asked for a partial refund for Vegan meals, she did ask for a full refund for the event.  

    Tik Tok links

    ********************************************************************** ******************************************************************* ******************************************************************* **************************************************************************

    Customer Answer

    Date: 12/01/2022


    Better Business Bureau:

    I am no longer looking for assistance from The Inn. I will say that I asked for a "refund" (of a nondisclosed amount) in my email to Jen, not a full refund. My husband emailed Jen after me to clarify that we only wanted a partial refund. As for the due amount that she posted, I have bank statements to prove that I made a $3000 payment  and Jen was the one to take the payment over the phone. I also have not received any calls or emails from the venue after the event was over. If I had, I would not have filed with the BBB to contact them. I left many messages with the front desk and heard nothing back for weeks. 


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