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Business Profile

Market Research

Opinion Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My number is on the do not call list. These people called my cell phone three times tonight, asking me if I was a registered voter in the state of **. I declined to answer and informed them that I am NOT to be solicited as I am on the do not call list and have no prior dealings with them. They immediately hang up, I block their number, and then they call right back an hour or two later from a different number. If they do not stop calling my phone unsolicited, I will contact an attorney, which is within my right.

    Business Response

    Date: 02/17/2025

    Good Afternoon,

    Thank you for the opportunity to respond to this complaint.

    On Saturday February 1, Ms ****** was called twice. First she was called at 5:39pm EST.  On this call, the result was a dropped connection and no words can be heard from the respondent ************ The Second call was at 7:36 pm and resulted in our interviewer marking her call as refused, which means she will not be called back again after she made it clear that she was not interested.  There is not a record of a third call.

    Opinion Services LLC is a market research company and we do not engage in sales of any kind therefore we are not bound by the rules set forth by the ***'s Do Not Call list.

    Thank you.

    Customer Answer

    Date: 02/17/2025


    Complaint: 22894920

    I am rejecting this response because: For starters, my name is NOT ******, and the first communication was NOT a dropped call, I responded with I am on the do not call list please stop calling. I then received a second call, and the third call there was no communication. You are lying, and all I can say is if I am contacted again, I will be submitting the information to my already retained attorney.

    Thank you



    Regards,

    ********* ******

  • Initial Complaint

    Date:02/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is spam calling me at 8:30PM. This needs to stop immediately, 8:30PM is an insane time to be calling people to harass them with unsolicited and unwanted surveys.

    Business Response

    Date: 02/12/2024

    Although there is no actual law or rule pertaining to how late our industry is able to make calls, we generally adhere to the unwritten rule of 9:00 local time that almost every business in the public opinion polling business lives by. In my 30 years in this business I could count on one hand the number of complaints I have seen for anything prior to this industry standard.  

     

    Thank you.

    Customer Answer

    Date: 02/12/2024


    Complaint: 21263341

    I am rejecting this response because:
    Saying it is okay to harass families in the middle of the night with spam calls because there is no specific law against it is atrocious. 


    Regards,

    *****************************

Opinion Services LLC is NOT a BBB Accredited Business.

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