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Business Profile

Property Maintenance

Townsmen Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against ******************* from Townsman Properties in ***********, ********** Nature of Dispute: Unfair Business Practices and Unprofessional Conduct I am filing this complaint against my landlord, [********'s Name or Company Name], due to the following issues: * Unwarranted Denial of Access: I was locked out of the online tenant portal, the only means of accessing rental documents, making payments, and submitting maintenance requests. This action was taken in retaliation for submitting three maintenance requests in one night regarding a serious rodent infestation. * Disruption of Tenancy: Being locked out of the portal prevents me from fulfilling my obligations as a tenant, including timely rent payment. It also hinders my ability to address ongoing maintenance concerns. * Unprofessional Conduct: My landlord has exhibited unprofessional behavior, including threatening my wife with removal from the portal (which she doesn't even use) for expressing concerns about the infestation. * Lack of Communication: My landlord has not responded to my attempts to resolve this matter directly. This lack of communication demonstrates a disregard for my rights as a tenant and my well-being.Desired Resolution: * Immediate reinstatement of my access to the online tenant portal. * Prompt and professional addressing of the rodent infestation. * An apology for the unprofessional conduct towards my wife. * Improved communication and respect for my rights as a tenant.Additional Information: * We have been tenants for four years and have always fulfilled our obligations. * The recent deterioration in landlord-tenant relations is unacceptable and detrimental to our living situation.I request that the Better Business Bureau investigate this matter and assist in resolving these issues fairly and promptly.Sincerely,************************** ************ ***********************

Townsmen Properties is NOT a BBB Accredited Business.

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