Complaints

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• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to camp out *** in **************** ** to get emergency lights in stalled walked in wearing a gay pride shirt, they looked at me weird and when they installed the lights they damaged my truck and installed damaged lights and ruined my new trucks carpet . They gave me my truck back dirty , shavings everywhere when they took my truck apart they thru stuff everywhere crushed soda cans from the seat now my truck has sticky seats and carpets .

  Business Response

  Date: 06/21/2025

  My name is Nicole and I’m third generation of
  family owned Camp Out Inc., a small family-run business proudly serving the
  North Plainfield, NJ since 1972. We’ve built our reputation over the last 50+
  years by providing honest, reliable service, and treating every customer with
  respect. Our lead installer has been with us for 25 years, and we handle
  numerous installations every week with care and professionalism. Our lead
  installer was on the light job for Mr. Robert Krissoff’s truck.
  When the installation was complete, the
  customer himself did not come to pick up the truck. Instead, a representative
  from his company arrived with a flatbed, reviewed the work, and saw that the
  emergency lights were functioning as they should. At that time, there were no
  complaints or mention of damage. If any lights were damaged, it did not occur
  while the vehicle was in our possession. In fact, we have offered to replace
  any lights that may have been damaged after the truck left our facility, but
  the customer has not responded to this offer. We are more than willing to help
  and that offer still stands! Of the $811 total paid, the majority of the cost
  was for professional labor. The brand-new lights the customer selected and
  approved were only $50 each, and were shown to him before installation.
  Our team also cleaned up after the job, as we
  do with all installations. We sincerely apologize if any small metal shavings
  were overlooked, but we strongly dispute the claims about soda cans and sticky
  seats. These conditions were not present when the truck
  left our shop, and we cannot speak to what may have occurred afterward while
  the vehicle was in the care of a thirdparty driver or being loaded on a tow
  truck.
  MOST CONCERNING to us, however, is the claim
  that our staff behaved inappropriately or judged the customer based on his
  attire/sexual orientation.  The suggestion that anyone was looked at “weird”
  because of a Pride shirt is completely false and deeply upsetting. Camp Out
  Inc. is LGBTQ+ friendly…always has been, and always will be. We proudly serve
  many LGBTQ+ customers and are fortunate to count members of the community among
  our staff, friends, and family. To suggest we would treat someone differently
  based on their identity or clothing is not only untrue, it’s harmful, unfair,
  and defamatory to both our business and our personal values. We work hard to
  create a welcoming space for everyone, and it is simply wrong to post or write
  something that falsely accuses us of discrimination.
  Sincerely,
  Nicole
  Camp Out Inc.
  North Plainfield, NJ
  Since 1972