Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the debt related to the ********* agreement with your company and request the immediate removal of this debt from my records. Below are the reasons I believe I should not be held liable:Failure to ************* I did not use the timeshare services or derive any benefit from the agreement. I did not engage in any activities or utilize the timeshare. Therefore, any debt incurred is unjustified.Proper Notification of Job Loss: I notified you of my job loss within the required 7-day period. Despite providing this notice, the debt was not addressed, and no accommodations were offered.Correspondence and Confirmation of Receipt: I sent three separate correspondences, all of which were confirmed as received by ******. However, no action was taken to resolve the matter, and no relief was offered.Violation of New Jersey Consumer Protection Law: Under the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.), businesses cannot continue to pursue a debt when proper notice of financial hardship has been provided. It is unreasonable for the debt to remain active after timely notification.Failure to Modify Terms or Offer Relief: Despite notifying you of my financial hardship, no terms were modified, nor relief offered. This may violate the Fair Debt Collection Practices Act (N.J.S.A. 45:18-1).Failure to Honor Legal and Contractual Obligations: By disregarding your policy and failing to offer relief, the company did not honor its legal obligations, raising questions about the legitimacy of this ******* light of these issues, I respectfully request the removal of this debt from my records. Please confirm in writing that it has been removed from all credit reporting agencies. If I do not receive confirmation within 15 business days, I will pursue legal action under New Jersey's consumer protection laws.Thank you for your prompt attention.

  

  Business Response

  Date: 04/05/2025

  I have read the consumers complaint.She purchased with us on July 14, 2023. Her right of rescission began on the day of her purchase, as disclosed in the Purchase and Sale Agreement. Over the next week, she was in contact with our ******************* assuring that she was good. Our team was notified of her employment status in September but she did not ask for us to cancel her ownership. At that point the requisite timeframe for rescission had expired. Through follow up phone calls, our **************** Finance team attempted to offer to work with her and offer their assistance, but she would disconnect the calls, not allowing us to provide any accommodations or assistance. There are no records of any other communication, and no records of requests to cancel her ownership at any time, and not during the rescission period. We sympathize with her current financial situation, however; she remains contractually and financially obligated to her ownership. She has not been able to use the services, as per the terms of her contract, all fees must be current to utilize ownership benefits. At this time, she has not paid toward her mortgage since September 2023 and has not paid toward her maintenance fees. Her account has been assigned to ***************************. We encourage her to contact them at ************ to discuss a possible payment plan that will better accommodate her current financial situation. 

• Initial Complaint

  Date:09/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flagship, sold time share to me about 20 yrs ago. Mortgage was paid. They sold property under false information snout major casino coming to ac About 8 to 10 yrs ago a lawyer saying they resent them called and said I had not paid maitance fee( that's all I owe) and said they were taking it back Received letter from collection agency ************************** that I owe ******* for maintance fee no bill or break down on how they came to this amount It was to my understanding maintained fee can not be put on credit report There contacts states if you don't pay maintain fee you can't use it

  

  Business Response

  Date: 09/23/2024

  I have read the consumers complaint. Previously,we have attempted to work with the owner regarding her maintenance fees, as well as advised her on the process of transferring her contract. She has not accepted our assistance. In February 2024, we sent notification advising her of Maintenance Fee Servicing Change to ***************************.  Please advise the consumer to call ******** ****************** directly at ************ and they can provide her with the requested information.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 24th, 1991, I entered an agreement with Flagship Condominium for a time share. Since that time 33 years ago, I used their service two times. I have continued to receive annual maintenance fees which have increased drastically. The company (which is now Club Boardwalk Resorts) essentially is collecting $72,636.20 a year maintenance fees for A room from their agreement holders, I being one of them. The original agreement which I still possess is very vague. They blatantly lied to me, saying that the maintenance fees would remain nominal and that I could switch my time share to any place in the world I choose, which turned out to be a lie and they did not tell me that this agreement would become part of my estate with these fees being passed down through the generations to my heirs. On closer review of my agreement, I see that there is no exit policy. There was also no mention of having to purchase memberships to additional companies to receive the services I was told Flagship Condominium would provide. I have called Club Boardwalk Resorts repeatedly only to be either put on hold then disconnected or passed on to someone who does not have any information. I recently received a notice from a collection agency demanding $1,396.85. The collection agency refuses to give any direct contact information for Club Boardwalk Resorts UNTIL I pay the total. So, I can not speak to someone to dispute the charge unless I first PAY the charge. I have been threatened with late fees in spite of the fact that I have made many attempts in a timely fashion to resolve this issue. I have requested an itemized invoice for the charges and instructions to exit this agreement. Do they plan on evading discussion about this issue and continue to charge and threaten me as long as I live then go after my heirs? I would appreciate any information from you and possible direct assistance from staff that would point me in the right direction to resolve this issue. My credit has also been hurt.

  

  Business Response

  Date: 07/16/2024

  I have read the consumers complaint.  We value the consumer as a long time owner with us. Our **************** team is always available to assist owners with any question, needs, and their vacations. Previously, we have advised the owner on how to sell and transfer their ownership, as well as sent the transfer paperwork, as was requested. They were advised that the maintenance fees would have to be paid and brought current before we can complete the transfer. The maintenance fee bill was issued in November 2023 and is due upon receipt, and at this time has not been paid. Our team is available to help him directly. He may reach us at ************.

  Customer Answer

  Date: 07/19/2024

  
  Complaint: 21955865
  
  I am rejecting this response because:
  
  
  

         My name is *********************** and I would like to thank you for your prompt attention to my complaint (ID# **********.  On July 17th, 2024 I called ********************** at the number *************) they provided in response to the complaint. I spoke with a woman named **********************; her direct phone number is *********************. She looked up my file and we had a brief discussion. She informed me that any contract before 1 April 1994, which mine is, is able to be closed out and the deed returned to Club Boardwalk Resorts.  My contract is dated 24 February 1991. She informed me that my current balance of $1406.85 must first be paid off then the company will take back the deed and close out their contract with me. Which in turn, would end my association and any future financial obligations to Flagship Condominium also known as **********************. I asked ********************* to email me the information discussed so I could have her words and assurances in writing. I verified my email with her and she said she would send me the information. It has been two days and I have not received the requested email with the terms we discussed in writing.

  Sincerely,

   

  ***********************

  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/23/2024

  I have read the consumers response.  I have reviewed with ********************. She states they spoke and she provided the owner with information on his maintenance fee balance and who to contact to settle it, and that once done so, the owner should call her back so she can assist him further with the rest of his request.  She states that she told him she would notate his account, but did not discuss emailing him at that time.  She did confirm his contact information, including email, so that he may receive future correspondence. ******************** provided the consumer with her direct contact information.She remains available to assist the owner and looks forward to speaking with him again, once he is ready to proceed. 
  

  Customer Answer

  Date: 07/24/2024

  
  Complaint: 21955865
  
  I am rejecting this response because:
  
  

   I read the response from ********************* and there was one thing that was completely untrue. I SPECIFICALLY asked her to email me the information she had just told me. That is why I confirmed my email address and she said she would email me. But she told you I told him I would notate his account, but did NOT discuss emailing him at that time. This is a lie. Im sure she will stick to that narrative and have the company back her up. Unless of course you request the recorded conversation that they probably have. But Im sure that will be unavailable. If this matter is closed in response to her message to you, it has been closed due to false information. In my last email on July 19th, I wrote to you:

  I asked ********************* to email me the information discussed so I could have her words and assurances in writing. I verified my email with her and she said she would send me the information. It has been two days and I have not received the requested email with the terms we discussed in writing. I wrote this because I asked her to email me and she never did.

  
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/26/2024

  I have read the consumers response. I have requested ******************** send the consumer an email, as per his request, and she has done so. Please advise the consumer to check his email messages.

• Initial Complaint

  Date:12/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2011, we purchased a timeshare from Flagship Condominium Resorts in ************* ** during a high pressure meeting that was disguised as a free vacation.We have since payed off the mortgage associated with the timeshare and have requested several times to speak to someone about returning the unit to the seller. We have not been asking for refund. We have been paying the maintenance fees which have significantly increased since purchase although promised they would stay the same.We are seeking to relinquish all ties to the time share, simply ending the contract without refund.So far we have been unable to contact anyone by phone who can honor this request and release us from chains that does not exist in any other seller and buyer relationship.The contract has added unnecessary and financial strain.

  

  Business Response

  Date: 12/15/2023

  I have read the consumers complaint.It appears the owner has reached a resolution with our team privately. If she has further needs, please advise her to contact the **************** and they will continue to assist her.

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Thank you so much.

  I just received a call from FlagShip they are now willing to have us surrender our unit. They said they will send the dead and have us sign and notorize it.

  Thank you, God bless.

  
  Regards,
  
  ***************************