Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently had the misfortune of experiencing Atlantic City Royal Suites Timeshare, and I cannot overstate how utterly disappointing and frustrating the entire ordeal was.Deceptive Advertising: The first indication that something was amiss was the glaring disparity between the glossy, enticing advertisements and the ***** reality of the place. The accommodations were nothing like what was promised, and the rooms felt outdated and uninviting.Appalling Cleanliness: The cleanliness (or lack thereof) of the unit was appalling. Stains, dust, and uncleaned areas were abundant, leaving me to question whether the room had been cleaned at all before my arrival.Unprofessional Staff: The staff exhibited an alarming lack of professionalism. They were unhelpful and dismissive of the issues I raised during my stay, making it clear that guest satisfaction was not a priority.Maintenance Neglect: The room was riddled with maintenance issues, indicating neglect. From malfunctioning appliances to broken fixtures, it was impossible to enjoy a comfortable stay.Unfulfilled Promises: The promised amenities, which were a significant selling point, were either non-existent or in a state of disrepair. It felt like a bait-and-switch tactic designed to lure unsuspecting customers.Poor Value for Money: Considering the subpar quality of the timeshare, the price I paid for the stay was nothing short of exorbitant. I expected a level of quality that was entirely absent.the most worst thing is that I am looking to cancel my timeshare and I do not get help. Only maintenance fees charge.
Business Response
Date: 09/06/2023
I have read the consumers complaint. The consumer has advised of legal representation, therefore we cannot comment on their claim at this time. Their legal counsel will need to contact the legal department.Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Royal Suiites at Atlantic Palace in Atlantic City is a time share group owned and operated by Fantasea.I needed to contact them in order to transfer booking privledges to RCI. They, Royal Suites have decided not to return calls to owners by simply not responding to messages by phone. i called and left messages at the following numbers *****************-888-7401, 800-995-2183 . I cant proceed with my booking with RCI until Royal Suites has Banked my week. I paid $765 to RCI for my annual maintenance fee in Jan. 3 2023. I wish that someone would interviene or advise me of an alternative solution. Thankyou ********************************* ************ or email me ********************Business Response
Date: 02/09/2023
I have read the consumers complaint. This matter is being handled privately and offline directly with the consumer.
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