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Business Profile

Motels

Days Inn by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel uses 3rd party booking sites with outdated photos and information to scam people into booking with them. The hotel is not only outdated and run down but has mold, mildew and exposed wires. There is cigarette burn marks everywhere from the bathroom to the bedsheets. Our electricity in our room went out 3 times in the 5 minutes we were there. We tried talking to the hotel manager sensibly that this was not a safe environment for our children and we were told they did not have authority to give us a refund. We booked two nights, and stayed 5 minutes. We had to use our cell phone flashlights to gather our belongings in our room and he told us there was nothing wrong with the electricity. They did offer to give us another room, but it wasn't the room. It was the entire hotel. Eventually we just left because there was no getting them to understand the poor conditions. They really believed that this was ok, which was the worst part!!!! We booked another hotel for comparable value ($400/2 nights) and it was immaculate compared to this place. This place needs an inspection before anyone stays here. I have stayed in an array of different hotels and locations and never seen anything like this. This was straight out of a horror movie.

    Business Response

    Date: 04/16/2024

    BBB Case #: 21577271
    Hotel Site #: 15109
    Customer Care Case #: ********


    Dear Contact:


    Thank you for notifying our office of the concern filed by ***************************** at the Days Inn by Wyndham property in Atlantic City. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before April 19, 2024. As a company, were committed to delivering a great experience with every stay with us.
    Please note that our email address has changed. If for some reason this concern is not resolved,please contact me directly at ************************************ and I will personally help address the guest's needs.


    ******
    Liaison, ********************************************** & Resorts. Inc.

Days Inn by Wyndham is NOT a BBB Accredited Business.

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