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Business Profile

Resort

Ceasar's Casino

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • MY B

    Date: 08/20/2023

    Poor & rude front desk customer services at Caesar ************* **********************. On July 14 I got an offer from casino complimentary for 4 nites stays in Aug, so I make a reservation and on Jul 17 2023 they send me confirmation as below: Dear My,Thank you for choosing *********************. Please contact ** should you have any questions or if you would like further assistance with your upcoming visit. CONFIRMATION NUMBER BPVXC Exclusively For: TRIP SUMMARY ********************* ************************************************************************ Room Type: PR QUEENS N/S in *************** Check In Date: 08/11/2023 Check Out Date: 08/15/2023 When we checked in late on Aug 11 2023 caused delay in car rental , I notified casino about the delay , they still said our room type in confirmation is not available & they put us in Forum tower with smoking room# **** smells & dirty shower floor . & on 3rd nite stay the toilet get clogged up & water on the carpet , maint. have come to fix it. I asked if I can change room if it's avalaible ? the host on duty is very rude he said we have no choice becaused it's complimentary . I was played at the casino to Diamond Elite level to get the offers, just like we paid upfront to get the room , it's not for free. I was so disappointed with the way how the host treated me . I have to spend $1600 for airfare for 3 of us to come to enjoy our trip but the host ruined our entire trip . If we only get whatever room left over or available when we check in why casino want us have to make a reservation in advance & why give us confirmation for the room type for???? Is it up to front desk clerk to decide to give you a room type in confirmation ,if they like you??? or they will say a room not available & give you the different type or bad room condition ,if they don't feel like you??? or even depend on their "mood"??? I would never ever go to Caesar ************* again....!!!!i

  • Jacob M

    Date: 10/16/2022

    I played online a few times. They were able to take my money instantly. After a few weeks of playing I finally won. I requested a withdrawal. Their website says it takes 48 hours to process. 4 days later I got an email requesting a copy of my bank statement and my debit card statement (which is the same as my bank statement). I provided that info. Right away. Today is Sunday. A week later and Im still waiting for it to be processed. From there they say it takes another 3-5 days. So assuming they finalized everything tomorrow which Im not hopeful of, I will have waited two weeks to get a payout. Stay away from this place. They have no problem taking your money. But if you win, Im not sure they actually pay out.

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