We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Harrah's Hotel Casino

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

This profile includes complaints for Harrah's Hotel Casino's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Harrah's Hotel Casino has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 92 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at the Harras Aug ***** in room *****, reservation under *************************. We forgot a pair of cream colored pants, Zara ****** in the closet. When I called to claim them I was told nothing was turned in by the cleaning crew. Either your staff kept them or they didnt do a proper job and did not realized they were left in the closet, therefore granting access to the next guests. I have a problem with the lack of integrity shown by your staff considering that these people have direct access to your guest property and should be of irrefutable character.

      Business Response

      Date: 09/05/2022

      Hello,

      We apologize for the inconveniences you experienced during your visit. Upon review of our records there were no items found in the room. Please be advised we are not responsible for any items left in the room.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband, 8 year old daughter and I stayed in Coastal Tower at ****************************** on August 21st 2022 (Sunday) for one evening and we were charged $173 for the worst hotel experience of my life.We booked an "ocean view" double queen room through Expedia which did not inform us that the oasis luxury pool featured on all the marketing materialswas for guests 21+. The reason we booked this trip was to use that gorgeous pool so my child was very, very sad when we could not. Then we decided we'd change and go to the family pool on the 4th floor next to the family fun center. Both were a joke. Small, stuffy, over-crowded, unstaffed and unattractive. But we never got to swim.The pool closed at 5pm, an hour after checkin-in and then the next day never opened. The dreadful "family pool" was unavailable to use during our stay! Our overnight vacay was ruined. The pool sign said it would open at 9 am the next morning so we returned at 8:50 am the next morning only to WAIT for 55 minutes along with over 50 other very angry parents, wiggly toddlers, and upset youth (like mine) for the **** TO OPEN. We gave up at 10 am since check out was at 11 am. Several calls to customer service during our 55 minute wait resulted in more confusion when rude security staff (four of them!) showed up to tell us they couldn't open the doors to the pool because the lifeguard failed to show up to work. My husband pointed out the permanent brass sign on the pool door that said: NO LIFE GUARD ON DUTY. To calm my nerves, I tried ordering room service to get a cup of coffee at 9:10 am and waited over an hour. It never came. We couldn't eat the leftover food we purchased the night before because there was no microwave in our room to heat the food. No breakfast was provided.There was no door on the shower in the bathroom so the entire floor was wet and slippery, endangering me and my child. The manager was rude, unhelpful and angry when I shared my experience at check-out

      Business Response

      Date: 08/27/2022

      Hello,

      We have reached out to guest to discuss her visit. 

      Thank you 

    • Initial Complaint

      Date:08/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is unacceptable. I was in bed with my boyfriend and Harrahs wants to just give out keys to our room???!! Some lady walked in on us IN BED. How embarrassing. This is a DISGRACE . Also calling the front office after we got hung up on twice... now we are both still on hold..this is ridiculous. How can you do that to someone? Even the maid had our info on her phone/tablet with our name .... so please inform us why some random person would have keys to our room?Also really don't appreciate being hung up on when we were on a 13 minute hold... so what now were in the back of the line? You want us to just hang up WELL ITS NOT HAPPENING.Also there is blood on your sheets. Gross.... would be nice if someone would pick up the phone. Also omg just now after 15 MINUTE HOLD THEY HUNG UP AGAIN!!!! We were both on our phones calling also with the room phone and all were hung up on at the same time.... is this a joke? Fix your phones!We are so frustrated with this. This is not okay.....Maybe you should all go to other casinos since this one could care less about anyone or anything clearly..

      Business Response

      Date: 08/08/2022

      Hello,

       

      We have reached out to guest to discuss her visit. 

       

      Thank you 

    Harrah's Hotel Casino is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.