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Business Profile

Timeshare Companies

Atlantic Palace Development LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Atlantic Palace Development LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Palace Development LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are writing to file a complaint about our timeshare experience with Atlantic Palace. We feel pressured and misled by their sales tactics and now find ourselves stuck in a situation we can no longer ********* 2021, we were convinced to sign up for a timeshare after being pressured to make a decision on the spot. At the time, we werent familiar with how timeshares worked and didnt even know what questions to ask. They never explained the rescission period, so we didnt realize we had a small window to cancel.The sales team told us that Atlantic Palace was in its prime and that it would be easy to trade. They also made it sound like wed receive rewards, discounts, and gift certificates if we signed the contract. Unfortunately, none of these promises came true. To make things worse, we didnt receive a full copy of the agreementonly the mortgage documentsso we didnt fully understand what we were committing ******, as retirees living on Social Security with significant health issues (including kidney cancer and a cardiac triple bypass), the annual fees have become too much for us to afford. We are unable to travel and see no benefit in holding on to this timeshare.Our only wish is to be released from this financial burden. We kindly ask for your assistance in addressing this matter and helping us resolve it.

      Business Response

      Date: 12/10/2024

      I have read the consumers complaint. We value the consumer as long time owners with us since 2001. During the time they have owned with us, they have made the decision to upgrade their ownership. Following their decision to purchase, they met with the verification office to read and sign their contract.  This includes the Purchase and Sale Agreement which details the right of rescission. Owners are provided complete copies of all contract documents. Additionally, our team can provide additional copies at the owners request. Upon reviewing their account, I do not see any complaints following their purchase. We have an excellent customer service team available to assist guests and owners with any questions or needs they may have had. Although we value them as owners, we cannot cancel their contract as requested. We do sympathize with the consumers current health issues and financial constraints, and we may be able to assist them with payment arrangements to better suit their financial needs.  Please advise the consumer to contact ******** ****************** at ************ for further assistance.

    • Initial Complaint

      Date:06/28/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to you because I have been reaching out to the Boardwalk resort, but have yet to receive any reply or assistance. My intention is to be completely released from my contract in the most feasible way and I want to know what options I have to cancel my membership. This has become a financial burden on our family as were now in over $8K of debt because of it and I need to get my family back on its feet. I look forward to any help you can provide. Thank you in advance.

      Business Response

      Date: 07/05/2024

      I have read the consumers complaint. We do value the consumer as an owner,however; we are not able to rescind their contact. At the time of their purchase, the consumer signed a contract, including the Purchase and Sale Agreement, which states the right of rescission. As their purchase was in 2002,that rescission period has expired. The consumer does have the right to sell their timeshare, but please note that we are not permitted to engage in the direct resale. Please reach out to us when you have arranged for your buyer for the paperwork necessary to complete the transfer.  We would like to see the consumer enjoy their vacations and ownership with us. Please contact at ************ and our team will be happy to assist with any needs.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a time share with Boardwalk resorts formerly Atlantic palace, I fell behind on my payments due to issues with covid and loss of income. I called the loss mitigation department and spoke with ***** who was very rude and unhelpful and unwilling to assist me with trying to get my issues resolved. He told me not to talk over him and then started screaming about I not going to help you secure the loan he is very very very unprofessional. I need some assistance trying to resolve this debt to utilize my time share

      Business Response

      Date: 12/05/2022

      I have read the consumers complaint. While it is true the consumer spoke to our team regarding her outstanding balance of $1,421.79, our records indicate she refused our help on more than one occasion.  Our team does a great job and has years of experience helping consumers, and are not rude, but direct in their approach. The consumer can contact our mortgage department at ************** for assistance.

      Customer Answer

      Date: 12/05/2022


      Complaint: 18471148

      I am rejecting this response because:

      I have reached out several times regarding my account and the guy in loss mitigation is very rude and unprofessional he told me he has the right to not assist me and that I would owe the total of my loan which is ***** I need someone can assist me in a professional manner 

      Regards,

      *****************************

      Business Response

      Date: 12/10/2022

      I have read the consumers rebuttal. Our records indicate that the consumer spoke to our representatives and refused our help to secure an arrangement. We ask the consumer be advised to please contact the mortgage department at **************, Monday - Friday, and one of the representatives will be able to assist her. The consumer can ask for *****.

    Atlantic Palace Development LLC is BBB Accredited.

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