We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Installation

Set-N-Stone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March *****, 2022, Set-N-Stone of Augusta, ** installed a new vinyl plank floor at my house in *********, **. As soon as the installers left, I noticed that they missed a couple of pieces of molding in the kitchen, so I immediately called *** at the Set-N-Stone office. I told her about this and then I also asked her why there was no extra flooring. I told her that I wanted extra pieces if something happens to a plank and I need to replace it or my flooring is no longer available. She told me that they do not measure for extra flooring, but she would order me a complimentary box. I called *** multiple times from March 22nd until July asking when the installers were going to return to finish the molding. Her answers always were, theyre busy and Ill call you. She never called me back. When I did talk to her (because I kept calling her as well as stopping at the office), she told me the floor was on backorder.After more phone calls and visits to their office, on July 17th, the installer finally showed up and finished the molding. *** had told me that when the installer came on July 17th, he would bring the extra box of flooring. Not only did he not bring the extra box of flooring, he knew nothing about it. I continued to call *** for weeks about the floors, It was on this date she told me that the box of flooring was in her bosss truck, but was damaged. I never heard from her again, and I got tired of all her lies.On September 25th, I did some research and found a flooring company in Florida, ** that had my floors. If Set-N-Stone had ordered the extra complimentary box of flooring *** had promised me, I would not have had to pay another company $350.00. After six months of fighting with Set-N-Stone, the situation was not resolved, forcing me to resolve it myself by going elsewhere and spending more money. I would like to see Set-N-Stone refund me the $350 that I spent on the extra box that they should have given me in the first place.

Set-N-Stone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.