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Business Profile

New Books

Indoo.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22, 2024, I ordered one book by ********* **** titled Men of War: The American Soldier in Combat at ***********, **********, and ********. I was supposed to receive it over two weeks ago. The *** Tracking # they gave me for the shipment is unrecognized by ***. When will I receive my item?

    Business Response

    Date: 10/03/2024

    Can you please provide Order ID for the order. Please let us know if you have any questions.

     

    Thanks

    --Indoo CS

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 26, 2024 I ordered a book, Smoke and Ashes, from Indoobestsellers. The total cost was $27.63. On March 9 I received a message telling me the book was delivered via DHL. I was home the entire day and never had any delivery picked up on my ring doorbell and never received the book. I reached out to the seller and they told me that it was delivered by the US ************** and I needed to follow up with the **************. Original delivery notice stated DHL and additional noted ***** I explained to them that there was nothing delivered to my house or to my mailbox and all I wanted was a refund. The seller has refused to communicate with me since that point in time. Zero responses and no attempt to find a solution. I would absolutely not use Indoobestsellers for any orders. It seems to be a complete scam and theft. Do not get your money stolen by this company.

    Business Response

    Date: 03/19/2024

    Dear *******,

     

    We shipped your order as per your instructions to the following address. The carrier web site shows it was delivered to you via your local post office.

    *************************
      *******************************
      *****, ** 75024-0252

    Tracking History
    Date Time Location Status
    3/09/2024 12:43 PM CT *****, ** DELIVERED [IN/AT MAILBOX]

     

    Thanks

    --Indoo CS

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book through ******* and based on the time frame after the order, I did attempt to cancel the purchase. However, the next day I received correspondence that the order had already been processed and could not be cancelled, which even though the item would not arrive on time, would end up being fine for the intended purpose.. I attempted to reach out to the seller, myself and *******, several times, only receiving the same generic response that an item takes so long to process and ship. I just want to make sure that my order is still, in fact, on the way since *******s system is still showing "Pending Cancellation" which is not correct.. I've tried calling the number provided, emailing.. I just want to make sure my package is still coming to me, and a generic email is not validation..

  • Initial Complaint

    Date:09/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased books from company through ******* Marketplace. Only received one book. Unable to contact anyone by phone and e-mail has remained unanswered. The purchase shows newbookdealsbut contact information is for Indoo books. I would like my book delivered or a full refund.

    Business Response

    Date: 09/16/2022

    Dear Customer,

     

    Your order was shipped in 2 packages via DHL Global with tracking ( 420799029241999996322973159213 and 420799029241999996322973153686)

     

    Tracking Information for 9241999996322973159213

    Tracking History
    Date Time Location Status
    9/15/2022 9:09 AM MT *******, ** DELIVERED [IN/AT MAILBOX]

     

    Tracking Information for 9241999996322973153686


    Tracking History
    Date Time Location Status
    9/15/2022 10:47 AM ET Avenel, ** DEPARTURE ORIGIN DHL ECOMMERCE FACILITY

     

    You should receive your second package shortly. Please let ** know if you have any questions.

     

    Thanks

    --Indoo CS

     

    Customer Answer

    Date: 09/19/2022


    Complaint: 18032958

    I am rejecting this response because: this order was made on September 8 of two books, I received one book on September 15th. The *** number shows sent for delivery on September 15. As of today I still have not received my book.



    Regards,

    ***********************

    Business Response

    Date: 09/21/2022

    Dear Customer,

     

    The second package was delivered today.

     

    Tracking History
    Date Time Location Status
    9/21/2022 9:36 AM MT *******, ** DELIVERED [IN/AT MAILBOX]

     

    We apologize for the inconvenience caused to you. Please let ** know if you have any questions.

    Thank You
    ---newbookdeals CS

    Customer Answer

    Date: 09/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book on August 22 and have not received. Order said if I hadn't received it by September 2nd to reach out to them. I tried emailing them but it says my email is blocked. I tried calling them but only get voicemail. I wish I had read the other reviews before I used this company to see that they are not a trustworthy company.

    Business Response

    Date: 09/08/2022

    Dear Customer,

     

    Your order was shipped via DHL Global mail with tracking# 420658039241999996322973007859

     

    Tracking History
    Date Time Location Status
    9/07/2022 3:52 AM CT ***********, ** TENDERED TO DELIVERY SERVICE PROVIDER

     

    You should receive it shortly.

     

    Thanks

    --Indoo CS

    Alibris Order# 70780137  

Indoo.com is NOT a BBB Accredited Business.

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