Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38,033 total complaints in the last 3 years.
13,901 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company took advantage of Verizon's early upgrade plan to upgrade the phone for one of our employees. Verizon told us that we would have to pay a one time early upgrade fee and return the user's old device. We returned the device and it was delivered to Verizon on 12/20/24 (*** tracking ******************). I then see a device charge of $550.00 added onto our bill in the following month. I called Verizon in January 2025 asking if they can remove this charge since we had returned the old device. Since then I have had ZERO help from any representative or superior in trying to get this resolved. Every time I call I have had to explain my case over again and the new rep has had to open a new case because the previous representative supposedly had not done anything. It is now 02/24/25 and I have yet to get a resolution on the matter. I have done what I needed to do and I am still being erroneously charged for something that should have never been charged on our account. This is extremeley frustrating and I have spent more than enough time on the line getting no resolution. We will be looking into moving our business to another provider if this continues.
Customer Answer
Date: 02/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

From:
Sent: Tuesday, February 25, 2025 2:52 PM
To: [email protected]
Subject: FW: You have a new message from the BBB of New Jersey in regards to your complaint #********.

Hello,

I representative from Verizon called me this morning after hearing that I had filed a complaint with the Better Business Bureau. They admitted to the wrong and gave me a credit for the erroneous charge. This matter seems to now be resolved.

Thank you very much,

Regards,

**** ********
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently started working with a new employer which has a discount for Verizon wireless for employees. I spoke to a representative who helped me apply the discount & assured me it would be shown in a few days. Based on this information, I went ahead to upgrade our phones (locking us in for 3 years) feeling safe that the bill would be adjusted. It has now been 3 ********** have been on the phone with them 2 more times with assuring me the discount will be applied & every time my monthly bill gets charged the discount is still not applied. They have assured me multiple times that it will be resolved but it never is & month after month I am getting charged more than I should.
Business Response
Date: 03/01/2025
P.O. Box 10
****************-0010

March 01, 2025

Better Business Bureau of **********
**************************************** Rd. Ste D5
*****************

RE: Complainant: *********** *****
Complaint Number: 22981325

Dear Ms. **** *:

The Verizon **************** contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ************ or *611 from their Verizon Wireless handset. Thank you!

Sincerely,

*****
Executive Relations
Initial Complaint
Date:02/22/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Urgent: Missing Trade-In Credit [$999.99 each lines] for 3 lines [###-###-####, ###-###-####, ###-###-####]

Dear Verizon Support,

I am reaching out regarding my trade-in for [iPhones 13] with the submission ID [Trade-In Submission ID order *******]. I sent my device on [10/17/2024] and have not received the expected credit. According to my tracking number (*** ******************]), the device was delivered on [10/22/204].

I have followed the necessary steps to complete the trade-in, and I would like an update on when my credit will be applied. If there are any issues with my submission, please let me know how we can resolve them promptly.

I requested an AYS (Are You Sure) Ticket for escalation on 02/22/205 with ticket ID # 1NC*********, and support request **-*********-***. The issue is not resolved yet.

I appreciate your prompt assistance in resolving this matter. Please let me know the next steps as soon as possible.

Best regards,
[****** ******* ]
[Verizon Account Number **********-***** ]
[###-###-####- *******@*****.com]
Business Response
Date: 02/23/2025
P.O. Box 10
Newark, NJ 07101-0010
February 23, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ****** ****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Tiffany
Executive Relations
Customer Answer
Date: 02/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I received a follow-up phone call from Verizon's executive team, and issue has been resolved successfully and the complaint can be closed.

Thank you for your help!
******
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Switched cell service provider from Verizon 08/19/2024. Per all avail info, lines disconnected when numbers ported to new carrier. Verizon continued debited my bank acct so I cx auto pay feature. Kept receiving bills showing bal due. Appears they neglected to cx 1 line only. Rec'd bill Oct/2024 for $70.44. Called cust serv. 10/28/2024. They removed all chgs & advised no further bal due. Rec'd bill 11/16/2024 showing $40.08 due. Referred to collection agency 12/18/24. Called cust serv AGAIN & advised all chgs would be removed with $.00 bal due. Wrote to agency attaching copy of cust serv dialog confirming. Rec bill Jan/2025 showing bal due $10.08. Wrote back to Verizon sending copy of cust dialog showing no bal due. Received Feb/2025 bill still showing $10.08 bal due. Easiest thing to do would be to just pay small bal to make them go away but it's just not right to do so. Everytime I think issue resolved, I rec another bill. I found being referred to collectiona insulting & outrageous. Can you help?
Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

From: ***** ***** *********************
Sent: Tuesday, February 25, 2025 11:12 AM
To: ********************
Subject: *************

Thank you for the update. I received an email from Verizon with a very convoluted explanation of the "issue" that arose from the porting out process. They have assured that the March statement will reflect no balance due and they they will follow up to insure that the balance remains at zero. While this was a lot to go thru for $10.08, there was a principle involved and this is the reason why they cannot attract former customers back.
I would say that the issue is resolved at this time so my complaint can be closed out as resolved but if it all goes south yet again, I will file a new complaint.
Thank you so much for your efforts.

Regards,

***** *****
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a Verizon wireless customer forb3 years now, last year I upgraded from iPhone 13 pro to 15 pro in November 24. Now after using phone for couple hours I've noticed it's way slower and it don't work like the 13 pro i call and was told phone is on backorder, mind you it was day 2 after buying iPhone 15. I'm waiting and waiting had to call back as I didn't hear from Verizon buy then it was 3 days left in my 14 day window. The assured me it will be sent the next day I looked it showed not yet shipped that has been going on for 8 months, I'm US Marine and I'm deployed most 9f the year, mind you this plan I'm on allows me to pay more each month for early upgrades. Iphone for 16 put for pre order that was November 24, I went to store and I had to pay 273.80 to upgrade. Customer loyalty department always take over call wen it issues or you want to leave the company, each time they act as if they was helping but absolutely made it worse. I asked for supervisor in loyalty department and talk with a rep who said the problem is that that didn't process this in the time it's was supposed to be done right, she said you as Customer should not have this problem I'll credit out the phone so you could purchase anthother device, and they said this 9 times each time I called, spoke with corporate and they said Loyalty department is lying we don't offer that, when I asked can I send him the recorded calls, he responded and said we don't do that for Verizon wireless. So this company will.lie tell you anything as a paying customer then say rew up my account and they think it's leagal. Paid off phone I brought they take off eip charge then put on my other line whenever I call to ask these people for help or to fix this account no response no help all the want is your money, apple watch won't or don't I will just like a crdeit back for not getting the service I was paying for and tired 9f being lied to whenever you call.
Business Response
Date: 02/18/2025
February 18, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ******* ****
Complaint Number: ********

**** *** **** **
The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ************ or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Marshall
Executive Relations
Customer Answer
Date: 02/26/2025

Complaint: 22953912

I am rejecting this response because:

Regards,

******* ****
Initial Complaint
Date:02/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint Against Verizon and Debt Collection Process To Whom It May Concern, I am filing a formal complaint against Verizon regarding an alleged debt of $1,223.11, which has been reported to collections without proper notification, validation, or the opportunity to dispute. Background of the Issue: Verizon failed to provide me with any prior notification that debt has been sent to credit collection agency.The collection agency also refused to notify me to either validate or dispute the debt. I subsequently disputed the debt with the credit bureaus (Experian, Equifax, and TransUnion) but failed to resolve the issue. This debt is now affecting my credit report, and I am being unfairly held responsible for a balance that Verizon has failed to verify. Violation of My Consumer Rights: Under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), I have the right to dispute this debt and receive validation before it is reported to collections. Verizon’s failure to provide me with proper validation violates my rights under these federal laws.I therefore demand that Verizon delete this account from my record.
Business Response
Date: 02/17/2025
February 17, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ****** ********* *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau.
Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has
been provided with our contact information for additional questions, requests, and/or correspondence specific to these
concerns.
Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from
their Verizon Wireless handset. Thank you!
Sincerely,
Marshall
Executive Relations
Customer Answer
Date: 02/25/2025

Complaint: ********

I am rejecting this response because:

The representative that I spoke to failed to properly address my concerns

Regards,

****** ********* *****
Business Response
Date: 03/05/2025
March 05, 2025
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
RE: Complainant: ****** ********* *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business
Bureau. Verizon reviewed the account and attempted to work directly with the customer to resolve their concerns. The
customer has been provided with our contact information for additional questions, requests, and/or correspondence
specific to these concerns. Unfortunately, despite several attempts, we were unable to speak with the customer to
resolve their concerns.
Should the customer have any further concerns, they may contact customer service at ***-***-**** or **** from
their Verizon Wireless handset. Thank you.
Sincerely,
Marshall
Executive Relations
Customer Answer
Date: 03/10/2025

Complaint: ********

I am rejecting this response because:

The same representative who contacted me at first and failed to provide solution to the case tried to contact me again.I would like to be contacted by a different representative who is able to listen to me and allow me voice out my concerns.

Regards,

****** ********* *****
Initial Complaint
Date:02/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After canceling my wireless service with Verizon on 1/12/2025 I received several emails regarding an outstanding bill. No bill was attached to the emails. I replied to these emails on 1/21, 1/29, 2/2, 2/7, 2/11 and 2/13 requesting an itemized bill. No response.I phoned on 1/21, spoke with Joseph to request an itemized copy of bill. I phone on 1/22 after Joseph failed to email an itemized copy, spoke to Ashley. She stated a bill would be mailed, updated physical address for delivery. Phoned on 2/2 after no bill was physically mailed. Spoke to Agnis and requested to speak to a supervisor. Agnis stated a bill would be physically mailed and a supervisor would call in two business days. No call and no bill. Called on 2/8, spoke to Monique, she had me call Consumer Cellular. Unclear why? They are not my carrier. Called back spoke to George, asked to speak to a supervisor. No response and still no itemized bill. Emails threatening collection. I’m questioning bill Verizon states is over $1000.
Business Response
Date: 02/17/2025
February 17, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ******* *****
Complaint Number: ********

**** *** **** **

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,
Wally
Executive Relations
Customer Answer
Date: 02/19/2025

Complaint: ********

I am rejecting this response because:

There is not a resolution given in the response from Verizon.

Regards,

******* *****
Business Response
Date: 02/24/2025
February 24, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ******* *****
Complaint Number: ********

**** *** **** **

The Verizon Executive Office contacted the customer regarding a rebuttal notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their on-going concerns with regard to their original complaint. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any separate concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,
Wally
Executive Relations
Customer Answer
Date: 02/25/2025

Complaint: ********

I am rejecting this response because: On 2/16/25 I received an email from Wally with Verizon Executive Relations stating “ Your account as been sold to third party collection agency *** ************” Wally’s response to The BBB and myself are contradictory to this information. Seeking documentation to clarify regarding collections.

Regards,

******* *****
Initial Complaint
Date:02/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 13th I attempted to contact Verizon via my app to pay my bill. I was locked out of the application. I decided to switch service since I could not access support. Upon calling Verizon, I was provided a transfer pin and told that my numbers would transfer and phones were unlocked. When I went to see the Tmobile tech, I was told it was not unlocked and to call again. He said this was not a common practice and was actually illegal. I called Verizon who stated that the phones would be unlocked in 24 hours guaranteed. Within 24 hours the phones were not unlocked. I called again with the Tmobile Tech and this time was told the phones were not unlocked because they couldn’t verify it was me unlocking the phone since my number did not work. I am requesting that the phone ********** be unlocked as promised from two different verizon agents.
Business Response
Date: 02/19/2025
The Verizon Executive Office contacted the customer
regarding a notice received from the Better Business Bureau. Verizon reviewed
the account and worked directly with the customer to address their concerns.
The customer has been provided with our contact information for additional questions,
requests, and/or correspondence specific to these concerns. Should the customer
have any further concerns, they may contact customer service at ###-###-#### or
**** from their Verizon Wireless handset. Thank you!
Initial Complaint
Date:02/12/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I finally switched my cell phone provider on 1/18/2025 after giving Verizon almost a year to rectify the situation. I contacted Verizon on 1/23/2025 to let them know that I was going to start the process of reporting them to the BBB. I informed them that I would need all cell phone bills and account activities from the past year. I had to contact Verizon via chat because my account was already disabled at this point and I could no longer log into my account to get my pdf bills. The chat started off with a robot. Finally I was connected to an agent, Zae. I asked for the last year of bills and call logs from my account. Zae informed me that they would connect me to wireless representative, Kate. Kate then said “just stay on the line with me while I connect you with the team that specializes in this. Since your account is closed, we’ll treat you as a new customer. I’ll transfer you to the sales team who will be able to assist you with your concern.” Then I was transferred to Tine. Then I was informed “just to set proper expectations that you currently reached the sales chat team and I have limited access and tolls here on my end to pull up your account using your email address….” Then I was transferred to Mike. Mike finally said he could get me the last 12 months bill copies via mail. I asked for email. They claimed they do not send emails. I asked for the logs to be emailed with the last 12 months of bills. Mike stated they couldn’t do that. I told Mike to mail them to me via postal. Today is February 12th. I have yet to receive those documents that will help me put together a better case for the BBB. I have been overcharged for over a year, promised multiple discounts that have not been applied and then on top of all of this, I received a letter from Verizon saying my last day of service was 1/22/2025. How is that possible when I switched service on 1/18/2025. I also received a $0.16 bill this week.
Business Response
Date: 02/17/2025
,
We have attached our response to this complaint as a PDF. Thank you for your partnership.
Best Regards,
Traci
Customer Answer
Date: 02/18/2025

Complaint: ********

I am rejecting this response because: Verizon has been communicated with. I asked for documents again to be sent to me. I have not received the documents. Email states 5 to 7 business days. Until I recieve the documents, the case will remain open.
Reminder that this will be my 3rd official request for documents and I have yet to recieve them every time they claim to send them.

Regards,

******* ***
Business Response
Date: 02/21/2025
P.O. Box 10
Newark, NJ 07101-0010

February 21, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690

RE: Complainant: ******* ***
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a rebuttal notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their on-going concerns with regard to their original complaint. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any separate concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

John
Executive Relations
Customer Answer
Date: 02/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ***
Initial Complaint
Date:02/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account number ending in: ****-*****
Verizon states I owe them for not returning my home internet equipment.
I have the receipt showing I returned it Jul 27 2024 at 12:59 P.M. PST.

I make multiple attempts to contact Verizon to prove I returned equipment, I am unable to get this resolved because I do not have an account with Verizon.

I attempt to go and pay even though I do not owe, I am unable to pay because I do not have an account with Verizon.

I go to my local Verizon store and they are unable to assist me because I do not have an account with Verizon.

I cannot make an account with Verizon because Verizon states that I owe them.

Verizon sends debt to collections tarnishing my good credit for a charge they refused to allow me to address.

I would like Verizon to correct their mistake and apologize.
Business Response
Date: 02/19/2025
P.O. Box 10
Newark, NJ 07101-0010

February 19, 2025

Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ
RE: Complainant: ****** ***** *****
Complaint Number: ********

The Verizon Executive Office contacted the customer regarding a notice received from the Better Business Bureau. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns.

Should the customer have any further concerns, they may contact customer service at ###-###-#### or **** from their Verizon Wireless handset. Thank you!

Sincerely,

Katherine
Executive Relations
Customer Answer
Date: 02/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** **********

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Verizon Wireless is NOT a BBB Accredited Business.