Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to highly unethical and unprofessional conduct by Modern Family Law in ******, ***I received an inflated invoice for legal services before any action had been taken on my behalf. Despite my frustration, I paid it in full. Shortly after, I sent a written notice terminating the firm due to concerns over billing and lack of meaningful progress.Shockingly, very quickly after receiving that notice, the firm proceeded to file documents on my behalfwithout my consent and after being expressly told their services were no longer needed. This was a clear violation of client instructions and professional standards.Throughout the engagement, communication was poor. My questions and concerns were routinely ignored or inadequately addressed. Their priorities appeared to lie more in billing than in representation.I believe their conduct demonstrates a serious lack of transparency, respect for client autonomy, and ethical integrity. This experience has been distressing and left me feeling exploited by those I trusted to act in my best interest.I request that this complaint be formally recorded on the firms BBB profile. I urge the Bureau to consider investigating their billing practices and conduct. I also seek a review of the charges I paid prior to termination and the improper actions taken thereafter.

  Business Response

  Date: 07/03/2025

  Hello *******,
  
  Were truly sorry to hear about your experience with the law firm in ******, ********, and we hope you're able to reach a resolution that is in your best interest.
  
  Please note that Lawyer.com is a legal directory and marketing platform. We are not affiliated with any specific law firm and do not oversee or manage their operations. As such, we are unable to intervene directly in this matter.
  
  If you believe the firm acted inappropriately, we recommend contacting the ********************** to formally report your concerns. They are better positioned to review and assist with matters involving attorney conduct.
  
  Wishing you the best in resolving this issue.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to express my deep frustration and disappointment with ***********. I used your platform to find an attorney to represent me in an important legal matter. I was contacted by someone who claimed to be a licensed lawyer. He assured me he could handle everythingappear in court, file paperwork, and resolve my case. Based on that, I trusted him and sent him money to take care of the matter.What I later found out was shocking**this individual was not a lawyer at all**. He had stolen another attorneys identity to pose as a legal professional. The real lawyer eventually reached out to me, confused, asking why I was contacting him when I was never his client. Thats when I realized I had been completely scammed by someone impersonating a lawyer on your site.Because of this, my case was never handled. I now have a **default judgment against me**, simply because I believed my case was in the hands of a licensed professionalsomeone I found through your platform. *********** did **nothing to verify** this persons credentials or identity. This is a serious breach of responsibility and has caused me significant harm.I trusted *********** as a safe and reliable source for finding legitimate legal help. That trust has been shattered. Your failure to vet individuals advertising as lawyers directly enabled this fraud. I demand a full investigation and a clear explanation of how this was allowed to happen. I also request assistance in recovering the money I paid and guidance on how to undo the legal damage caused by this impersonator.Your platform must do better. Consumers like me rely on it in critical momentsand we deserve safety, honesty, and accountability.

  Business Response

  Date: 06/15/2025

  Hello Steven,
  
  Thank you for bringing this to our attention, and please accept our sincere apologies for your experience. We take matters like this very seriously, as our platform is intended solely to list attorneys who are licensed and in good standing with their respective state bar associations.
  
  We have conducted an initial review, and all attorneys who expressed interest in your case are confirmed to be licensed with the Florida Bar. However, we would like to investigate this matter further to ensure complete accuracy and accountability.
  
  To assist with this, I will be reaching out to you directly at the email address you provided to request additional details about the individual in question.
  
  We appreciate your patience and cooperation as we look into this further.

  Business Response

  Date: 06/19/2025

  Thank you for reaching out and sharing your concerns. I want to first acknowledge how upsetting and frustrating your experience must have been. We take matters like this very seriously, and I truly appreciate the opportunity to speak with you directly earlier today.

  As we discussed, I was able to clarify several important details regarding how our platform works:

  Our system at Lawyer.com is based exclusively on verified state bar attorney data. We do not create or upload attorney profiles independently—only attorneys listed with their respective state bars are included in our directory.

  The attorney whose identity was impersonated, is not part of our referral system. He was not one of the attorneys contacted through our platform in connection with your request. In fact, the email address used in this scam does not appear anywhere in our system and does not correspond to a valid listing with Lawyer.com.

  We only presented you with four licensed attorneys in response to your inquiry. During our call, I shared their names again with you for reference and to help confirm the legitimate responses you received through our service. None of those lawyers were the name mentioned or with the firm mentioned.

  Additionally, the information indicating that you were seeking legal help came from a third-party lead generation service, not directly from Lawyer.com. You submitted your legal need to that company, and they then passed your request along to us. It's important to note that this third-party provider does not work with us exclusively, and unfortunately, we cannot control or verify what happens outside of the Lawyer.com ecosystem. As discussed, I also provided you with the name of that third-party company for full transparency.

  We are truly sorry that you had to go through such a difficult and unfortunate experience. If there's anything else I can do to assist you or help you move forward with a trusted attorney, don’t hesitate to reach out.

  Regards,

  ,
  Allison

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website published my home address, which I did not provide to them. I've never had any contact with this website, and it is dangerous for my home address to be published, as I am an attorney.

  Business Response

  Date: 06/11/2025

  Hello *****,

  
  We sincerely apologize for the inclusion of your personal information on our website. As a legal directory, we source our listings from official bar association records to ensure accuracy and completeness. However, we understand your concern and have promptly removed your listing in its entirety.

  
  Please let us know if there is anything further we can assist you with.

  Customer Answer

  Date: 06/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawyer.com, lists my name and contact info affiliated with a law firm in ******, ***, I was never affiliated with a law firm, having only worked for ******************************* my entire career. I would like lawyer.com to correct this misinformation as I believe they have a responsibility to list correct and accurate information.

  Business Response

  Date: 05/03/2025

  Dear *********,
  
  Thank you for bringing this matter to our attention.
  
  We sincerely apologize for the incorrect information that was previously listed on your Lawyer.com profile. The address has since been updated to accurately reflect the correct details for ******* & ******* in ***********
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us directly at [email protected] or ************.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawyers.com has published Information (including personal information) about me without my permission or any way to correct or remove, and has ignored requests for removal. I seek immediate removal and deletion of my information.

  Business Response

  Date: 04/16/2025

  Dear *******,
  
  Thank you for reaching out.
  
  We have removed your information from our database as requested. Upon reviewing our records, we did not find any prior communications from you regarding this request. At Lawyer.com, we are happy to process such removals upon receiving an email, phone call, or submission through our contact form.
  
  Additionally, we noticed your message references Lawyers.com, which is a separate and unaffiliated organization. If your intent was to request removal from their platform, you would need to contact them directly to complete that process.
  
  Please don’t hesitate to reach out if you have any further questions or if we can assist you in any way.

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ***** law firm has been fired and they keep contacting us harassing us not working in our favor taking advantage of the disabled and unaware adult that is not sure of who the case is working. Asked many times to stop the new attorney has made appearance that they have been hired to represent us.

  Business Response

  Date: 02/11/2025

  Hello *****,
  
  Im sorry to hear about your experience with this law firm. Unfortunately, Lawyer.com is not affiliated with the firm and does not have authority over their business practices.
  
  I recommend reaching out directly to the law firm to address your concerns. If the issue remains unresolved, you may also consider contacting the ********************* for further assistance.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When hiring the attorney he set a meeting in the office to retain my case and when I arrived at the office his assistant advised me he was in court and will call to schedule a in person meet to go over the case before court after 6 weeks of calling for the meeting the schedule another meet where I drove from hemet ca to ********* ca just for him to be unavailable not calling before court and for 30 court hearings he kept continuing the hearing which was in *********** ca and driving there just for it to be rescheduled the attorney blocked my number and refuse to address any of the abuse and neglect that was happening to my children and allowing my children to sleep at the police station 2x waiting for **** never turned in any of the documents I gave him for my case plan for my children

  Business Response

  Date: 02/05/2025

  Hello Raichelle,

  Were sorry to hear about your experience with this attorney. However, please note that Lawyer.com is not affiliated with this attorney or the operations of their practice.
  
  We recommend reaching out to the firm directly to address your concerns. If the matter remains unresolved, you may consider escalating your complaint to the ************************** for further assistance.

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawyer.com has listed personal information about me without my consent. Lawyer.com has not removed that information. Please request that lawyer.com remove the listing, including my name and personal information.

  Business Response

  Date: 12/18/2024

  Hello *****,

  Thank you for bringing your concern to our attention.

  
  We understand the importance of ensuring accurate and accessible information for all our customers. Our website provides contact us forms along with a direct phone to speak with one of our specialists to edit or remove any information from our platform.

  After reviewing your complaint, we can confirm that the requested information has been removed from our website as per your concern.

  If there is anything further you need assistance with or additional steps we can take to resolve this matter, please do not hesitate to contact us directly. We value your feedback and remain committed to providing the highest level of service.

  
  Thank you for allowing us the opportunity to address this matter.

   

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Lawyers.com for several reasons, When i was asked about the banking laws that Mastercard is bound to, It was flagged as inappropriate. So I re-worded and removed any reference to MasterCard, got the same response. When asked about getting a Will, same response, lets say every question got the same email response. All flagged as inappropriate. How can asking to get a Will be inappropriate. So I asked for a refund, that was flagged also. So here I am

  Business Response

  Date: 08/14/2024

  Hi ********,

  I apologize for the difficulties you've experienced with our service and in reaching us regarding your membership. I see that our team attempted to contact you on 5/13/24 to discuss your case and your Lawyer.com membership, but we were unable to connect with you.

  
  As a result, I have processed a refund for your membership and canceled it, as we were unsuccessful in connecting you with a lawyer.
  Please let me know if there is anything further I can assist you with.

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  lawyer.com has no way to unsubscribe from its contacts or remove my information from its system. I cannot reach a human representative on the phone and have used three different contact numbers in my attempts and I have followed the steps provided in their email communications to unsubscribe but they do not monitor their inbox. I would just like my information removed from their systems and to stop receiving contacts from them and people they have farmed my information out to. Please just leave me in peace.

  Business Response

  Date: 06/03/2024

  Mr. ***, 
  
  I apologize for the difficulty and confusion. We did receive your reply to our email and you were opted opted out from further email communications from our system.  The email address was removed from the online system submission we were sent. The request was honored within required business days.  
  
  If you need further assistance please feel free to contact us directly at …….
  

  Regards,
  Allison

  Consumer Team 
  Lawyer.com 
  

  Customer Answer

  Date: 06/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you *** update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ***