Complaints

This profile includes complaints for Viking Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Viking Pest Control has 26 locations, listed below.

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  Viking Pest Control

  106 Allen Rd Ste 310 Basking Ridge, NJ 07920-3851

  
• 

  Viking Pest Control

  449 W Nicholson Rd Audubon, NJ 08106-1911

• 

  Viking Pest Control

  386 N Midland Ave Saddle Brook, NJ 07663-5716

• 

  Viking Pest Control

  711 E Main St Bridgewater, NJ 08807-3340

• 

  Viking Pest Control

  28 W Main St Clinton, NJ 08809-1260

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had nothing but issues with your service since the beginning. First a manger had to come out to redo the tech visit. Then the gap in the garage door was overlooked which allowed access. **** said it was fine . It wasn't.I needed to have my garage door company to come out and close the gap. I was informed at that time that was an access point by this garage company. I had l grass seeds and mulch bags all chewed up in the garage, but your tech never noticed or didn't want to notice.then another tech me don't call unless I see a dead one or hear the trap go off.The traps have never been re baited for almost a year.Text comes with less then 24 hours notices. I work I can not just take off from work.Twice I took days off from work and the visit was cancelled by themdue to rain. ( which makes no sense since the outside is not being treated since I have dogs )So, two weeks ago, again I received a text less with then 24 hours' notice that someone was coming out the next day . I immediately responded and informed them that I would not be home . What happens they show up and via text wanted to spray my property. I informed him that he was not to spray. And now today the last straw too place. I was told on June 23rd that someone would be here today July 2nd between 8 and 12 noon. ***** WHAT ! No ONE SHOWED up. I'm on vacation this week and I stayed home for those four hours waiting for the tech to come. I have a text that confirms that they would be here today.Cost me two days of work for no shows due to Rain only notified the day of the appt And day of my vacation wasted. Forget about trying to call them the ** disconnects you after 20 minutes. Letter was send to them today to cancel service.

  

  Business Response

  Date: 07/03/2025

  Thank you for taking the time to share your experience, and were truly sorry to hear about the frustration youve encountered. We sincerely apologize for the service issues you've described, including scheduling difficulties, communication problems, and the unresolved concerns regarding your garage. This is not the experience we aim to provide, and we understand the inconvenience and time this has cost you. A member of our team will be reaching out to you directly to discuss your concerns in detail and work toward a resolution. We appreciate your feedback and the opportunity to address this matter properly.

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,   The Manager **** come out to the house on 7.8,2025  he listened to the issues I have been having with appointments being cancelled, some one coming to the house after they were informed that I would not be home and other issues with not receiving the service the I have a contract with Viking.    **** offered to handle my account personally and regain my confidence in him and Viking.    I agreed to his proposal with the understanding that if nothing changes with the lack of service that the contract would be cancelled.  And that there would be no penalty for the cancellation.   

  He is scheduled to come back in two weeks,   Again, I made it cleared that if the service did not improve as he said it would I will be discontinue my contract with them.

  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been billed for services I have not received for the last 2 months. I do not have any insects and want to cancel my service. Ive called Viking for the last week and it took them a week to call me back. When Ive tried calling myself theyve kept me on hold for an hour or more. Today they called me back and said they have to transfer me to another department and could not help me. I do not want them to send me to a collection agency. Viking is making it impossible for me to cancel my service for work that had never been done.

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out, and Im truly sorry for the frustration and inconvenience youve experienced. I completely understand how upsetting it must be to feel unheard, especially when youve made multiple attempts to contact us, and when youve been billed for services you didnt receive.
  Please rest assured that your service has now been canceled
  On behalf of Viking, I sincerely apologize for the delays and confusion youve encountered. This is not the level of service we strive to provide, and your feedback is being shared with the appropriate teams so we can improve moving forward.
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to call Company for two hours. They have a robot and nobodys picking up the phone and I have ants all over my house inside and around the house. I have a contract with them since July of last year and theyre not these guys where the h*** they went With shut down their business

  

  Business Response

  Date: 06/02/2025

  Thank you for taking the time to share your concerns, and for being a valued customer since July of last year. I truly understand how frustrating it must have been trying to reach us, especially while dealing with ants in and around your home. Thats not the experience we want for any of our customers, and I sincerely apologize for the inconvenience.
  
  Im glad to hear our team was able to connect with you and begin addressing the issue. Please know were committed to following through and ensuring your pest concerns are fully resolved.
  
  We appreciate your patience and the opportunity to make things right. If theres anything more you need in the meantime, dont hesitate to reach out, Im here to help.

  Warm regards. 

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled appointment on May 2 with a window from 8 - noon. No one showed up. I called and rescheduled to Monday (window 8-10 this time). No one showed up again. I called and told them I am cancelling my service. The company then invoices me for $285 for equipment in my attic. So we call and tell them they can come and get it but they have a 1 hr window to do so. The tech arrives on time (convenient they couldn't do that previously). Removes the equipment and tells me (the homeowner) he got it all. I walk them outside and ask for the invoice to be zeroed. I was given grief that he's a tech. I requested he call his office. They then told him to tell me to call the 1800 service number. That number goes to a call center in SE **** with hold times ***** min long (based on my experience trying to reschedule the appointment and then cancel my service).The equipment was "SMART technology to identify rodents + movement in the attic". Never once did the system trigger. We had to call them out on multiple occasions for pests. Additionally, we had contractors working in the attic installing HVAC. The system did not trigger, not once. So the system clearly wasn't working even though we were paying for the service. And then when we attempt to cancel the service the company plays hard to get and gives us a run around, blind billing us, and then grief when we ask for the invoice to be zeroed out after they received the equipment.

  

  Business Response

  Date: 05/09/2025

  Dear *******,
  
  Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you've encountered.
  After reviewing your account and the situation in full, I want to confirm that the invoice for the equipment has been fully zeroed out and no further balance is due. Were truly sorry that your experience did not reflect the level of service we aim to provide, especially during the cancellation process.
  Your feedback is being shared internally to ensure we improve on these points moving forward.
  
  If you have any additional concerns or need anything else from us, please dont hesitate to reach out. We wish you all the best.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Viking bought out our original pest control contract from another pest control company a couple of years ago. We got 4 visits a year with our old company and when Viking Pest took over, they only came out 3 times a year. They never informed us that they were "changing" the parameters of the contract to only 3 times a year. We decided to NOT renew our contract this year in January of 2025 because although the service people that came out were very nice, the company is impossible to do business with. That and the fact that they never informed us they were changing the specifics of our contract when they bought it from another company. They raised the rates and give you less service. We thought that by NOT paying the invoice for 2025 when it first came in January automatically meant we cancelled our contract with them. Like a magazine subscription. you don't pay, your subscription is cancelled. We finally called in March when we kept getting billed and they then "cancelled" our contract but said we still owe them money and they will continue to bill us because they said we were "on call" for those two months even though they didn't service us for that 1/3 of the year. I asked for proof in our contract that they informed us of the change in contract from 4 to 3 services a year and that the contract autorenews every year no matter what and they have not provided that information to us.
  They are impossible to get a hold of. Ever. Now or before. You call and they leave you on hold for over 1/2 hr. and nobody ever picks up the phone even after they claim they transferred you to the correct department. I actually don't think they even have any intention of answering and hope that you do give up and hang up.
  We would love to void the $97.41 and take that off our cancelled account and if they are not willing to do that, we'll pay the $97.41 if they come and service our home one more time and we'll be done. We'll keep our cancelled contract.

  

  Business Response

  Date: 04/07/2025

  Good afternoon, we will be refunding the the customer the disputed amount. 

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** *** ****** *****

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We called viking to have an infestation problem resolved. We were told that the treatment would require 3 visits and that they needed a credit card to get started. We then received an email for a 1 year contract, which was never discussed and we did not sign. I called ***** the manager to get clarification and explained that this was not something we signed up for. He said he would refund the service and cancel the contract (that was never signed). He then passed me off to 2 representatives who said they have not received confirmation from ***** to cancel and refund me. When I asked to speak to him, they said they would give him the message. He never called me again, but a few days later he texted me saying 'appologies for the misunderstanding, we cannot refund you

  

  Business Response

  Date: 11/25/2024

  Good Afternoon, Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. Your experience is important to us, and were committed to making sure every customer is happy with our service. We will have one of our managers contact you regarding this issue.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called 1 day after automatic renewal billing charge to my credit card to cancel service. Sales representative said that I could not cancel the plan for another year. Renewal date is not for another 2 weeks.

  

  Business Response

  Date: 12/02/2024

  Good Afternoon, Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. Your experience is important to us, and were committed to making sure every customer is happy with our service. We will have one of our managers contact you regarding this issue. 

  Thank you,

  Viking Pest Control

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Viking pest control because of the poor service that was provided, & I would like my last payment to be reimbursed because they did not perform the service. We had Viking pest control for many years. We had issues with them a lot. Sometimes they would not be completed, but they would always have someone come back out and finish it and do a job well done! BUT the last TWO times they were here they did absolutely nothing, especially the very last time and that is when I would like a refund please!! the last time Viking pest control came to my house the technician was here for less than 5 minutes. He didnt even park his car in my driveway. It was parked in a neighbors driveway. He did not spray the whole perimeter of my house, He did not clean out our mice traps, He did not offer to come inside, he did not put bait around the house, he did not wipe cobwebs down around the windows like he ls supposed to. He literally did nothing. I contacted Viking 4 separate times asking them to reschedule. 3 times they ignored me on the 4th time, I finally got a ************ was told, they would reschedule my appointment but I was given NO DATE! so I contacted back multiple times and received no answer then one day out of the blue at 10 oclock at night, I got a text message saying that a technician would be at my home between 7am-12pm the next day. that did not work out for us and was extremely inconvenient so I called and canceled that but when I tried to reschedule and ask for notice, they just kept ignoring me and giving me the runaround. I finally decided to write a written notice that I would be canceling my service. I asked for my money back from the last appointment. I specifically gave instructions to respond in writing through email. I received nothing back! I did receive a voicemail late afternoon one day from Viking just asking me to call them, when I called back and asked to speak to a supervisor I was declined.

  

  Business Response

  Date: 11/11/2024

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We have processed your refund, and we sincerely appreciate you bringing this to our attention. We are constantly working to improve our services, and your input is valuable in helping us do so. If you have any further questions or concerns, please dont hesitate to reach out.

  Thank You,

  Viking Pest Control

  ********************************************************************

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Viking after discovering a rat was taking residence under my shed. I signed up for their smart home program and paid an initial fee for service, and then paid monthly for the smart device. Unfortunately my service was inconsistent and both times a rat was encountered, i was the one who saw, trapped, and removed them, not the service. Dissatisfied with this, I cancelled my service after two months. When cancelling, I had a balance owed for September and October. When the customer service rep asked if I wanted to take care of it, I said I would. Unfortunately, she charged me for an additional month. She said they would refund it, and I asked for this in writing. I did not receive anything. I called back today and the rep said that I had a “credit” on my account of the 58.30 that I was overcharged. I asked if this was going to be refunded to my card vs showing as a credit and he said yes, and he had to escalate to management. I now do not have access to the customer portal at all to see the status of this “credit” and no pending refund to my card. This should be available as soon as it’s authorized, so I believe that they are still not authorizing the money I was incorrectly charged and now have withdrawn my access to the customer portal to keep up on this. Every single interaction with this company has been horrible and mismanaged and I want the money I was charged in ERROR back.

  

  Business Response

  Date: 11/05/2024

  Thank you for providing us with this feedback, it is our goal to make sure that all our customers are completely satisfied, and we are sorry to hear that we did not exceed your expectations. We have completed this reversal and if there is anything you need from us, please reach out again.

  Customer Answer

  Date: 11/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had someone come to the house and do the monthly visit. They said they checked the mouse traps and replenished however we have on camera that they did not in fact check the traps and put more bait in them. We have since cancelled our contract with them. We opened the traps today and they are in fact completely empty.

  

  Business Response

  Date: 11/06/2024

  Good Afternoon,

  Thank you for your feedback. Were sorry to hear about your experience with Viking Pest Control. Our goal is to ensure complete customer satisfaction, and we would like to investigate your account and resolve this issue as soon as possible. We have made several attempts to reach you and address your concerns, but we havent received a response. We truly want to help and improve your experience, but we need your cooperation to move forward. If you decide to reach out, please email your contact information to ************************************** so we can begin addressing this matter together.
  
  
  Thank you, and we hope to hear from you soon.