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Business Profile

Retail Stores

Barnes & Noble Education, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Barnes & Noble Education, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Barnes & Noble Education, Inc. has 11 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** charged for me for a subscription service that I had canceled a week prior to my next monthly payment date. A week later I received a notification from my bank that I was charged for the subscription. I contacted the customer support forum as they have no phone number to contact. They told me my subscription wasnt canceled until the same day I was charged. I explained that I did indeed cancel a week prior as I no longer needed their services. After receiving notification that I was charged I went back into my account and noticed it still said active. When I went in to cancel AGAIN, I made sure to double check that it was indeed canceled. Upon checking it still said active. The screen will leave you under the impression you canceled but it does not. I let them know the issue with canceling their services and asked for a refund as I will no longer be using them. They told me no refund. I sent multiple attempts to receive my refund as I am being charged for services I will not use. Whether it was canceled last week or the same day I was charged. They acknowledge it was canceled but they will still charge me. They are now completely ignoring my emails and I cannot contact a supervisor to resolve this matter. They make it extreme difficult to cancel their services and will completely ignore your customer support requests. They do not have a number to talk to a representative in person and this makes it difficult to resolve.

      Business Response

      Date: 11/07/2023

       

       

      We are in receipt of the BBB complaint referenced above, but we need the date of purchase and cancellation before we can respond to the Complainant.

       

      Daphride 

      Senior Paralegal

       

    Barnes & Noble Education, Inc. is NOT a BBB Accredited Business.

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