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Business Profile

Auto Services

Sensible Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented the truck on April 16 2023 for 2 weeks and they told me that i will get refund if I return earlier. I return truck on April 22. And they didnt give me refund and refund my deposit. Instead they charged me more money.

  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented an 8 seater van for 1 month and 2 weeks for my family and received a written quotation that charged ****% ($164.67) for a Rental Contract Fee. I called (nearly a week before my rental was due to expire) to extend the rental for 1 additional week and was told by owner ********************* that it was "no problem" and that "you can do so at the same weekly price." When I returned the van, I was told that not only had the price increased for the extra week (not the subject of my complaint) but that I was being charged a *****% ($574.98) Rental Contract Fee for the entire 1 month, 3 week duration of the rental. They can't quote ****% Rental Contract Fee for my rental for the first 1 month and 2 weeks and then retroactively change the price to *****% when I return the van. There is nothing in the paperwork I was given to indicate they can just change the costs like this. I was told by ****** (one of the owners) that this was a software mistake and that they had no power to fix it. I have tried to write to the owners (**** and ******) multiple times about this issue and they have simply ignored me and changed the subject. I have uploaded both the original quotation from the first day of the rental (showing the ****% Rental Contract Fee) and the "updated" contract given to me after my return of the van (showing a *****% Rental Contract Fee.)

Sensible Car Rental is NOT a BBB Accredited Business.

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