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Business Profile

Dentist

Dental Associates of Bayonne

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they left me with basically half a tooth

    Business Response

    Date: 02/26/2025

    To whom it may concern 

    My name is Amanpreet Kaur, and I am the office manager at Bayonne Dental Associates. 

    I am writing in response to your inquiry regarding patient ID # ******** ***** ********, Ms. ******** has been a patient of our practice since 9/23/24 and has received multiple treatments during that time.

    On 12/11/24, Ms.******** presented for an RCT  #** visit, and our provider referred her to an endodontist. She was advised to return to our office for a Buildup and Crown following the completion of her Root Canal treatment. I have attached the endo report for your reference.

    Ms. ******** returned to our office and underwent the buildup and crown prep. During the Crown Prep on #**, caries on #15 was found and patient was informed. she subsequently returned two weeks later for crown delivery  and left satisfied. I have also attached the relevant x-rays for your review. 

    During a recent visit on 2/11/25  Ms. ******** presented for emergency visit for restoration on #15 MO, and our provider identified a cavity that was deep and close to nerve. The provider recommended a filling and limelight procedure, and patient was informed if the the tooth is symptomatic will need and RCT. Ms. ******** left satisfied.

    Please let me know if you have any questions.

    Thanks 

    Customer Answer

    Date: 03/09/2025



    Complaint: ********



    I am rejecting this response because:

    What age says is correct, however, when Dr.K.why in to do b the shade down of the tooth it was taking longer then usually I felt like something was going to happen. So I questioned her why is it taking so long. Her response was haven't you ever had a root canal before. To which I responded yes. when she went back in to drill I had excruciating pain in my tooth behind the one she was shaving down. She intentionally drilled into my healthy tooth I had no prior problems with the tooth. I screamed and she said almost done. So she went back in to drill and hit the nerve of the healthy tooth again. I said that's enough stop drilling. I told the receptionist what had happened she said so sorry about this. I was so concerned that I wouldn't even go to her for the crown placement for great of any more damage to the tooth. So I waited to see the other dentist to fill the little cavity that was on the tooth that now was having so minor pain when chewing after the procedure Dr.K administered. When the other dentist went in to do the filling she drilled out the whole tooth so much so that she left me with an agonizing toothache that I had to have the tooth removed. I was in pain for 3 weeks. None of this would have happened if she wouldn't have drilled into the healthy tooth to the nerve, and the other dentist followed her hole in the tooth while drilling it out. She said look to the assistant she that black hole that's the decay. No that was where the other dentist drilled into my tooth. I believe they did so in order for me to get another root canal so they could get the money from the insurance company for the crowns. Which they billed my insurance company **00 dollars but were only granted 733. So I feel like they did it in purpose to get more money from the insurance. She was very surprised when she was finished with the filing I wasn't happy and said where's my tooth, can I even chew on this. Then I said I'm going to get it pulled out she was like no why would you do that. I couldn't afford another root canal cost me 700 dollars . Yes they would make money on the crown but didn't they realize the money I'd have to pay. All in all I went through weeks of unnecessary pain.





    Regards,



    *****  ********

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