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Business Profile

Home Improvement

Wholesale Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a radiant water heater from this business last January. When it arrived it came damaged so they sent me another one. The second water heater was delivered 4 months later and also came damaged. I contacted the business and asked that I do not want the product anymore and would like a refund. They were helping me for a while and then all communication stopped. I can't get anyone to speak to me. Their phone system is terrible and disconnects you half the time. Finally when I do get through it's to a voicemail. I have left numerous messages and never have been called back.

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Order: On 11/14 I ordered a Smoke Detector Carbon Monoxide detector. The order and communications on order were as you would expect. The part arrived in a timely manner. Side Story: At the same time, I had the first smoke detector/Carbon, I had another go at same time. I didn't feel comfortable having 2 detectors down in the house and had to buy two from local store. When Part arrived, I had no use for it and looked to return understanding I would be required to pay return shipping (I wasn't happy about, but it is what it is)Problem: You cannot get a hold of tis company via email, or the customer service line provided to get the return shipping label. I am here 2 months later with zero follow back from the company and no way to communicate with them. If you read the reviews and how they have positioned their company, it is a scam.

Wholesale Home is NOT a BBB Accredited Business.

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