Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White Glove Moving & Storage moved by truck my household belongings from ** to ************, ** on April 6 & 7th. The company dispatcher hired a local ** man off of an Internet site, to help the 2 ** drivers unload the truck at my home. The local man stole $400 from a purse concealed in a kitchen drawer & also broke into a box in my master bedroom closet (box that homeowner packed & brought to ** herself) & eventually discovered the thief also stole a *********************** Bracelet. The police were called after robbery was discovered & a police report filed. The dispatcher at the White Glove **************** only had the thiefs first name & a cell phone number that proved to be untraceable & he was never located. He was at my home 3-4 hours the first day & never returned after his lunch break even though the ** drivers repeatedly tried to contact him. I paid $14,000 for the move & $1000 for storage before goods were transported. My complaint is about the companys hiring practices. At no time was I informed that anyone other than A White Glove Employee would be handling my possessions or coming into my home & am horrified that I trusted a company who hired someone with no background check, & only knowing his first name & who had an untraceable/disposable phone. The 2 ** drivers put me through to the company dispatcher who hired the guy& the dispatcher apologized to me about the robbery but for months following this, after repeated calls to the Companys Executive Director, VIP ******************* & at her request , sending a receipt for one of the stolen items , I have never received a satisfactory resolution from White Glove Moving Company.

  

  Business Response

  Date: 08/23/2022

  We have reviewed the consumer complaint filed by ******************************* against White Glove Moving & Storage. Consumer is requesting "contact by the business" which does not seem to constitute a formal consumer complaint. We request that this case be closed as Information Only. 

   

  Thank you, ********************, Exec. Director CPC

  Customer Answer

  Date: 09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************