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Business Profile

Auto Repairs

Tracys Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed to ***** auto in ******** on Christmas Eve when the motor went in my suburban ***** the owner of the shop told me he has a motor for my car for a ***** dollars I gave him the money for his motor that he said would work and it took ***************** later to tell me that his motor wasnt compatible with my 09 suburban he also refused to give me my ***** back to purchase another motor I was told that it was used towards labor as time went on we finally found a decent running motor from a junkyard picked it up and dropped it off to the shop when we were told we owe them 700 dollars I gave ***** 500 which is all I had not knowing the damages they had done to my vehicle that I picked up on the day before Mothers Day bolts were missing out of the motor and coil packs hoses were cut they blew the rear in my vehicle it now has metal shavings in the fluid and the vehicle is currently not drivable I dont know how a mechanic can give a customer there vehicle back so unsafe we could have been killed going home

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