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Business Profile

Home Improvement

Home Surplus at Bellmawr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom and I bought a vanity and top.We asked over and over again if they had it in stock and was told yes they have them in the warehouse.They delivered the vanity which was not new,it was a faded,scraped up chipping floor model I refused delivery and called up and was treated rudely by ***** saying that it wasn't damaged yet she wasn't here to see it As soon as you looked in the truck the horrible condition was seen.this is why I don't buy floor models and kept asking to be sure I'd get one new in box.***** said after screaming and telling me I'm wrong said she would issue a full refund,yet I still haven't had my credit card issued the $535 dollar refund

    Business Response

    Date: 07/22/2023

    Thank you for your feedback. We take customer satisfaction very serious. .
    First, I would like to apologize for your frustration as well as the bad experience you had with us.. I want you to know that we appreciate your feedback. It allows us to resolve any problems that occur and helps us improve our service. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I recognize that this was an inconvenience, and I'd like to regain your trust. I've credited you with a full refund. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. 

     Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

    Thank you

Home Surplus at Bellmawr is NOT a BBB Accredited Business.

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