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DNS Automotive Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/2022 complete brake work with all 4 Disc Rotors, 4 brake pads and break fluid flush for 2017 ******MX 5 Miata RF Club from DNS Automotive, *** (now known as *******************). The total cost me around $800-900 for this service. After a month the car started making a ticking noise when I hit the brakes. *** from auto shop was notified for the issue.1.On March 25th dropped off the car and *** confirmed that there is noise, and he did some adjustment and hope will work. The adjustment never worked but I just ignored the noise and kept driving but then noticed the ticking noise is more and more annoying. 2.Visit again on May 13 for a checkup with ***. Sitting there waiting for 4 hours and *** stated I need to drop off the car and He needs more time to figure out whats wrong. 3.I dropped off the car again on 6/9 in the morning as soon as the shop was open and 6/10 for 2 days to the shop to fix the issue. After driving the ticking noise was still there, and *** told me that he needs to order the front brake part to be replaced and will let me know when parts arrive.4.On 6/24 dropped off the car to replace the front brake part. After dropping off the car 4th time the ticking noise was still there and never noticed any changed. I talked to *** its more than three and having same issue. Looks like he has no idea whats wrong with the car that making ticking noise. Finally, on 7/8/23, I decided to go visit the ************ in ***** ** to repair. After a few hours ************* was able to fix my car and explain to me that all brake pads were loose and front brake pads clips were missing (front brake pads come with clips for ******* ************* replaced all brake pads was installed by *** from DNS Auto shop with original brake pads with clips. ***** charges was $856.07 for this service. I am requesting DNS Auto Motive/******************* to refund me the brake service charges ($800).

DNS Automotive Inc. is NOT a BBB Accredited Business.

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