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Business Profile

Moving Brokers

American Country Moving LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ***************** at American Country Moving 5/9 for a move out of state. While speaking to ***, I was assured multiple times that the initial deposit of $1875 was fully refundable up until the day before our scheduled move. My mistake was taking his word & not looking into this company first. Two days after I paid my deposit, circumstances changed & I was no longer moving. I immediately contacted the company, explained my situation, & was told they would refund my deposit within 3 business days. A week later I still hadn't been refunded. I reached out to the company & spoke to ***. I was told that I would be refunded but to send in a formal email requesting reimbursement. A week after sending that email, I still did not receive a refund. I was then told per article 5 of the contract, the deposit was not refundable but to continue sending email requests for a reimbursement. I have been told by ***************** ********** ********************* this would be refunded.To this day 5/29. I have not received my reimbursement or any other communication from this company. I'm extremely disappointed in this company & suggest all who come in contact with them to beware.

    Business Response

    Date: 05/31/2024

    We are sorry to hear that you are unhappy with the us as a company.  The contract signed stated our refund policy but we are happy to look into other options as well.  Once booked, even if the timeline changes, we are happy to move the date of pick up to match, if you still plan to make your move within the next 12 months. Give us a call and we will look into the best course of action moving forward. 

    Customer Answer

    Date: 05/31/2024


    Complaint: 21774762

    I am rejecting this response because: I am no longer moving which means I do not and will not need a moving company. I was told by multiple employees that my money was refundable which is why I paid the deposit. I was told I would get my deposit back. I will not need moving services in the next 12 months. I am incredibly unhappy with this company and how Ive been lied to and taken advantage of. 



    Regards,

    *******************

    Business Response

    Date: 06/04/2024

    The signed quote states our refund policy multiple time. We are happy to explore other options to find a route that works for everyone.  

American Country Moving LLC is NOT a BBB Accredited Business.

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