Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Daughter and my son in law were looking at trailer at your ********* location.Then they found one at your ****** location that was a year newer. The salesman at ****** call the salesman at ********* . The salesman at ****** played the message played left to the Boyertown sale. Now both of them thru a temper tantrum. And wont sell to my kids.

  Business Response

  Date: 06/22/2024

  Hello, 

  Im not going to take complaints from a third party, there is too much left to interpretation and too much that will be hearsay. 
  

  If your daughter or son-in-law would like to send me an email about their issues, I will investigate and do anything in my power to correct their unsatisfactory experience.

  ********************************

  *************************

  Controller

  Customer Answer

  Date: 06/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an RV from sales rep **** in June 2022, and after the sale he went *** when I had tried to reach him regarding multiple issues we were having with our brand new camper. He also told ** the camper was wired for backup camera that all we had to do was purchase the camera. We bought a camera, went to install it and it wasnt wired for the backup camera. After multiple attempts of calling we finally got them to take the camper to get a few immediate issues fixed, such as a potential propane leak, however when we got it back, it was still leaking from everywhere.Come November of last year (2022), we dropped off our camper to get fixed over the winter since all the issues remained. It is now May 31st 2023, not a single time has anyone reached out to give me an update. About 3 weeks ago I finally got in touch with ******* after numerous attempts at leaving voicemails and messages with other employees, because I made the guy on the phone keep me on hold until she picked up. She told me my RVs parts were in, however, it was never scheduled for service. She told me she would call me the following week (week of June 5th, 2023) since it should be ready.I have left over a dozen voicemails for ******* since then, who is supposedly the only one who has any answers there, with zero response back. We have a trip coming up and I cant even get an answer as to if I will have my camper or if I have to cancel, before I cant get my money back, due to them needing more time.Hitch is over 2 hours from me, so its not like I can ************. *** tried other extensions and divisions and are all directed back to 1 person who never returns my calls.I have been more than patient, understanding and given them the benefit of the doubt, but at this point after the same thing at just about 7 months of them having my camper, there is nothing left I can do but file a complaint here.