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Business Profile

Credit Card Processing Services

EMS Merchant Services Incorporated
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for EMS Merchant Services Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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EMS Merchant Services Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a piece of mail from EMS ZERO claiming "no more credit card processing fees", no contract, etc., and decided to give them a try. It was a few weeks after I received their machine, that a customer wanted to use his credit card. I ran his card with no problem, and I checked my bank on-line a couple days later to see if I had received the money in my account (on July 7). I had, but I had also had $9.99 removed from my account as a monthly fee (on July 3). I called EMS right away to complain about the monthly fee, and they acted like they didn't care. I told them we were done doing business, and I would send their machine back. ******** told me she would email the address where to send it plus other instructions. After several days of waiting, I gave up and sent it back with a letter telling them they were no longer authorized to access my bank account. After I got confirmation from **** that the machine (with letter) was received, over a week later they took another $9.99 out of my account (Aug. 1).All I want from EMS now is to stop accessing my bank account. However, if they were actually honest, decent people, they would send me a check for the second $9.99.

    EMS Merchant Services Incorporated is BBB Accredited.

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