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Business Profile

Motels

Howard Johnson by Wyndham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed 4 nights at Wyndham owned properties from July-August 2024 August 12 I stayed with a friend at Howard Johnson property ***************************** as soon as we got into our room, i used the charging station lamp on the bedside table I turned the base of lamp towards my direction to use; immediately the lamp sparked , and shortened the entire lamp , base , burn marks left on the marble top I was burned by sparks in several spots , along with my puppy who didn't get burnt but startled HAD I NOT grabbed the plastic lamp base, and just plugged directly, I surely would have been electrocuted ********* replaced only the lamp by sending a nasty maintenance man I received NO APOLOGY, no refund , not even was given my REWARDS POINTS I called corporate also before leaving and was told 7 Days I'd receive am appropriate response and outcome NOTHING plus the property manager kicked me out the next morning , I also had a broken foot, we had to abruptly pay and leave I also didn't sleep at all this was my birthday we stayed at ********* (also Wyndham) again not even a discount , NO REFUND , and rewards and this is PROPERY NEGLIGENCE The outlet wasn't even GROUNDED I Want a proper apology my rewards and compensation for a weeks stay minimum for what they did I can't even plug anything into outlets now without being afraid this was serious also Howard Johnson hotel I found later had a huge fire two years prior and half hotel burnt! Same location! How can Wydham do this after what happen I have witness ,pics of lamp and table , my hands and the receipts Wow I've seen reimbursement for just a noise complaint but not after a lamp fire and near electrocution ?!!

    Business Response

    Date: 10/01/2024

    Hello,

    We are reaching out in regard
    to complaint #22357307 made by Donna Timm against Weinstein Properties.

    We are truly sorry to hear of
    Ms. Timm’s experience at the Wyndham owned hotels. However, Weinstein Properties
    owns and operates Addison at Wyndham apartments in Glen Allen, Virigina and has
    no affiliation with Wyndham Hotels or the Howard Johnson Property referenced by
    Ms. Timm in her complaint.

    We wish her all the best in receiving
    a resolution to her concerns, however, our company is unable to assist in this
    matter. 

    Business Response

    Date: 10/03/2024

    BBB Case #: 22357307
    Hotel Site #: 01915
    Customer Care Case #: 07979057

    Dear Contact:

    Thank you for notifying our office of the concern
    filed by Donna Timm at the Howard Johnson property in Blackwood, NJ. Our brands are
    committed to assuring that all of its properties provide great service and
    quality accommodations. This guest’s comments have made us aware of an instance
    when one of our properties did not meet a valued customer’s expectations.

    We regret that the guest had to contact you and
    our office regarding their concerns with the property. Each property is
    independently owned and operated under a franchise. This means that the
    property’s management is responsible for meeting brand standards and for
    day-to-day operations. After thorough review, we feel the best resolution will
    be achieved by direct communication between the property management and the
    guest.

    Once again, we apologize for any inconvenience
    this may have caused.

    Please note our email address has changed. If
    your offices require more information on this matter, please contact me
    directly at [email protected]

    Melissa
    Liaison,
    Customer Care
    Wyndham
    Hotels & Resorts. Inc.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 28, I reserved a room at the Howard Johnson upon arrival at 3:00 the line was all the way to the end of the lobby. Although there were two people behind the counter only one was working and awfully slow. The whole check in process took 1 hour and 30 minutes. I was due at work at 5pm. Not only was I late to work but I was charged a deposit because Im 25 thats outrageous okay I paid it however I ended up extending my stay til Tuesday and once I came to check out at 8:15 I was told I could not be refunded because the head housekeeper was not due in until 9:00am. In result I had to take my son to school, return to the hotel which is out of the way and then report to work where I was due at 9:15. This has by far been my worst experience here, I am appalled by the lack of consideration for my time. A process that should have taken less than 30 minutes both times has caused me so much hassle and aggravation as well as a write up at work.

    Business Response

    Date: 06/02/2023

    BBB Case #: 20133468
    Hotel Site #: 01915
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ********************************* at the Howard Johnson by Wyndham property in *********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before June 5th. As a company, were committed to delivering a great experience with every stay with **.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

    *******
    Liaison, ************************************************** & Resorts, Inc.

Howard Johnson by Wyndham is NOT a BBB Accredited Business.

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