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Business Profile

Storage Units

Darst Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter, who lived in **********, was moving out of her apartment and needed to store her belongings. So Darst Storage was convenient. My daughter, myself and Lacey the manager had a three way conversation, because I was paying for the monthly rental. My daughter didn't know what size unit she would need, one 8×10 or two, at $100. each monthly fee. I sent my daughter $200. and she signs a contract for 2 units. The second unit was never used. Lacey never gave me my $100. back, so I paid $100. for a 8×10 unit from August the 11th to September the 10th. that was empty. When I spoke with Lacey she told me that the monies had already been deposited in their business account. My reply, you can't make a withdrawal? She also told myself and my daughter that if she rented the other unit out, I might get some of my money back. A good business practice would have been to have my daughter sign a contract for one unit and then if she needed the second one, sign another contract. This is unbelievable. Who operates a business this way. I want my $100. back. Thank you, ****** *****. This all transpired on August the 11th.

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