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Business Profile

Computer Software Developers

Comodo Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Comodo Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Comodo Group has 2 locations, listed below.

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    • Comodo Group

      200 Broadacres Dr Ste 2 Bloomfield, NJ 07003-3154

    • Comodo Group

      525 Washington Blvd Fl 1400 Jersey City, NJ 07310-1671

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription with the company for software security services. The subscription has been paid in full. The company has a bug in their licensing module that is causing people to get an invoiced when they should be. The module thinks the people don't have a license and is charging additional fees. They have my credit card on file, and they charged my credit card even though I shouldn't have been, and I didn't authorize the charges. My account representative has sent her billing department an email explaining I shouldn't have been billed (I have uploaded the email) but I haven't received a refund and no additional communications with the company. I have disputed the charges with my credit card company, but I shouldn't have to do this, if the company would just refund the money, knowing it's their own issue.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Comodo Group has a malware removal service called cWATCH. They advertize on their website for a FREE TRIAL whereby you can cancel before the trial period ends. That is why I entered my credit card information. They lied and charged me $95.04 as if I purchased a subscription. I got in contact with their LIVE chat support, and they said that they don't have any free trial offerings. I need my refund back.

    Comodo Group is NOT a BBB Accredited Business.

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