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Business Profile

General Contractor

Cosa Nostra Painting and Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***********************, the owner and proprietor of Cosa Nostra Painting and Remodeling, along with his employee, installed my new dishwasher on Tuesday, 9/18/2023. This included plumbing as well as securing it in the desired space. Since they arrived later than scheduled, they were pressed for time. After doing plumbing hook-up and securing with screws, I requested that they do a "test run" to make sure everything is installed properly. They attempted to do a "test run" but did not have time to wait for the cycle to complete. I understood they had to leave, so I informed Camely that I will do a full run of the dishwasher later that week and call him if there are any problems; he agreed. That following Sunday, on 9/24/2023, I used the dishwasher for the first time. I noticed that the dishwasher leaked every time during the draining process. Also, the dishwasher was not secured in place; it moved out/in every time I opened and closed the door. I contacted Camely that Wednesday, 9/27/2023 to let him know the issues I was having. He let me know that he will take care of the issue, however he was very busy at the time with another project. I let him know that I completely understood, but that he should call me at his earliest convenience to resolve the matter. Long story short, I am still waiting to hear from Camely. I waited 2 weeks after last contact with him before I called again. I have been CALLING & TEXTING him every day since then and he has not responded, I also recently sent an email. Camely and his team has remodeled my kitchen. I am very happy with the end results. We ran into a few issues during the process, but he was always available to resolve them. I'm not sure where or why he fell short this time. I am seeking a resolve to this matter. I do not think it would be fair for me to have to pay someone else to correct their mistakes. However, if they are unable to do so I would need partial refund so that I may do so. Thank you for your patronage.

Cosa Nostra Painting and Remodeling is NOT a BBB Accredited Business.

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