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Business Profile

Car Dent Repair

Ace Tekk Auto Collision Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dent Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    drop car off October of 2012. yes 2012 and still haven't seen the car in over thee years excuse ***** excuse and couldn't pick up the car due to the fact that there were many parts taken off and prob won't even find any longer. I knew the manage *** and he said he would do it at night and may take 3-6 months....... since I haven't seen it in three plus years I might have to report it STOLEN. had a flat bed going in am to pick it up and still NO answer from the shop at all they are TOTALLY avoiding my calls. twice now I secured a truck to pick it up and Ive been blown off. This story sounds so far from reality but when a friend says he will take care of you you are stupid enough to go on blind faith. I would trust these people now with a bicycle

    Business Response

    Date: 04/02/2024

    My manager *** had this vehicle brought to our shop.  He stated that this was his friend's vehicle and that it was to be painted and was able to take his time with this project as it was a gift to ******************** son.  As time passed *** had told us that because of personal issues, his "friend" was in no rush to get his vehicle.  I had thought that *** was doing his friend a favor by having his vehicle stored at our shop, indoors, because ****************** was car collector and had many vehicles at his home.  After some time, I have thought that ********************** vehicle had been abandoned.  I have never met nor heard from ****************** till I received this complaint.  As soon as I received this complaint, I had the vehicle ready for ****************** to pick up.  ****************** was indisposed and was able to pick up his vehicle last Saturday, March 30th, 2024.  I wish ****************** had contacted me sooner if he was not satisfied with ***.  I would never have a vehicle at our shop for this long.  I only did this for a favor to ***.  I have not collected any monetary payment from ****************** for the amount of time and work that went into preparing his vehicle for pick up.  

    Thank you,

    *********************

    President

Ace Tekk Auto Collision Inc. is NOT a BBB Accredited Business.

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