Complaints

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• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted company about mold and water remediation to get information. Was told they needed approval from the unit owner and the insurance company before anyone could come out onsite to evaluate the work. That afternoon a representative from PDQ arrived at the location and stated they had received both approvals and rushed me to sign a document agreeing to let them work with the insurance company.They however, never received either approval, and never began the work discussed that their representative said was covered by insurance. They dropped off faulty equipment that leaked water all over the house, and when they were told the owner had contacted the insurance company to find there was no approval, they took the equipment back without even giving a quote to perform the work discussed. Now they are trying to bill for work that was never approved or completed.

  

  Business Response

  Date: 01/22/2025

  Mr. **********,

  First, I apologize for the delayed response.  Although I did respond directly to your messages and other complaints, I was not aware of this one until today.  I am glad that we were ultimately able to come to a resolution to your situation by discounting invoicing for services provided.  It is unfortunate that insurance denied your claim and I understand how upsetting that can be.  Our initial understanding was that you were authorized to make decisions for the unit as the unit owner is your father.  We also understood the loss to be covered.  Upon learning that the claim was denied and with your approval we did remove equipment.  This is when we learned that your cat appeared to have cut a hose from our dehumidifier, resulting in a water leak.  While the initial understanding with you was to bill only for equipment that was used and work that was completed, we reduced that bill by 50% at your request.

  Again, it is unfortunate that things did not go as expected with this insurance claim.  Our goal is always to help our customers.  We believe that we did that here and we can only apologize and empathize with your situation.  

  Very best regards