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Business Profile

Car Wash

Rain Tunnel Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Message This is not the first time I had this problem my account was charged $31.98 on October 4th 2024 for the month. (Rain tunnel ) tried to recharge my account again on the 23rd and when (Rain tunnel ) couldn't my account was canceled my next payment is not do until November 4th 2024 so now I been going elsewhere to wash my car because I'm not going to pay them (Rain tunnel ) to do a service that I already paid for, I feel like since (Rain tunnel ) violated the agreement that (Rain tunnel ) should give me a full refund for the month of October because (Rain tunnel ) was dead wrong I spoke to them once before about charging me twice in the same month because it happen before and I had a check that bounced, I'm on a fixed income and (Rain tunnel ) apologize and said I will get a free month for my inconvenience and that never happen that free month (Rain tunnel ) charge me for the month that was supposed to been free again and I did not say nothing, I never said anything about it they (Rain tunnel) went right on and charge me for the month that I was told would be free now here we are going for the 2nd time going through the same thing again, being an Uber driver I like to wash my car everyday to keep it looking good which is why I got on the monthly plan I talked with the manager at (Rain tunnel) He called the accounting department and they act like they cannot get this straightened out so since they have a problem reactivating my account I just want my refund and I'll take my business elsewhere I don't even want to go through this anymore Debit card numder (4482 3301 6745 *****

    Business Response

    Date: 11/15/2024

    To whom it may concern:

    This is a scam. The customer has been using our service for a long time. They washed their car in our car wash 98 times in the last 3 months and **************** October. Please see their usage below.

    This is not the first time this customer is trying to scam us. 

     

    ******.

    ID 4579
    Last Name DESHADER
    First Name *****
    Email
    Barcode 141010006054


    Tickets History




    Click the [  ] icon to show the details for that ticket.


    Page   of  4 | Records ( 1 - 25 ) of 98 Records Per Page   25 50 100 All Records 
    Ticket Date  Total Points Status Payment Plate
    102204579 10/24/2024 2:01:24 AM $31.98 0 AutoChrg-Fail Credit Card () 0
    102204579 10/23/2024 2:01:22 AM $31.98 0 AutoChrg-Fail Credit Card () 0
    102204579 10/22/2024 2:01:38 AM $31.98 0 AutoChrg-Fail Credit Card () 0
    MT213973 10/21/2024 3:53:35 PM $0.00 0 Paid Cash $A0688378
    MT213057 10/17/2024 12:51:40 PM $0.00 0 Paid Cash $A0688378
    MT212862 10/16/2024 12:03:38 PM $0.00 0 Paid Cash $A0688378
    MT212627 10/15/2024 11:58:23 AM $0.00 0 Paid Cash $A0688378
    MT212132 10/12/2024 5:08:06 PM $0.00 0 Paid Cash $A0688378
    MT211559 10/10/2024 1:09:12 PM $0.00 0 Paid Cash $A0688378
    MT211357 10/9/2024 1:01:37 PM $0.00 0 Paid Cash $A0688378
    MT211079 10/8/2024 8:17:48 AM $0.00 0 Paid Cash $A0688378
    MT211052 10/7/2024 5:23:15 PM $0.00 0 Paid Cash $A0688378
    MT210860 10/6/2024 4:03:04 PM $0.00 0 Paid Cash $A0688378
    MT210126 10/3/2024 2:20:26 PM $0.00 0 Paid Cash $A0688378
    MT209863 10/2/2024 11:59:16 AM $0.00 0 Paid Cash $A068837

    Customer Answer

    Date: 11/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** De.shader The business already refunded my money Thank you for everything

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well getting my vehicle washed at the car wash my truck got stuck in the middle of being washed and knocked off the track due to the arm coming from the top hitting the front of my truck they had to shut down the car wash the employee made me back up so the arm would raise and then made me drive out of the car wash he told me that the height setting for my truck was set incorrectly causing my truck to get stuck I would like to dent in the front of my truck fixed due to their car wash damaging it

Rain Tunnel Car Wash is NOT a BBB Accredited Business.

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