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Business Profile

Auto Parts

Performance Systems Integration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wiring harness from psi Once we installed it the car would jump rpm once engaged into gear almost killing me and crashed into a wall I reached out numerous amount of times asking for help I was told to get new valve body, new transmission and the issue was still present I spent over 11k to figuring out this issue and at the end the issue was bad tune and and issue with the harness I asked the owner for a a refund of the psi harness, computer that was around $2800 he told me he would do ***** and i needed to send him the tune copy I refused to do that since due to lack of customer service I had to spend over 10k in parts and could have killed myself because they didnt want to take responsibility for a bad tune I want a refund for the harness and tune they sold me around $2,800, plus what I had to spend on a tune correction from full throttle $1,800 and new transmission $4,500 that did not need to be replaced and labor plus towing, time checking pins and all the oil that was wasted by removing trans pan for pictures

    Business Response

    Date: 12/19/2022

    I spoke with **** numerous times over the last 2 months regarding the issue that he had with our product, which was ultimately resolved. I explained that I was going to stand behind our product and we agreed to a refund (prior to him filing a BBB complaint). However, part of his complaint had to do with a tuning issue with the engine computer we sold him. I explained that I had to see what the difference between the tune his local tuner put on the computer was vs. what we had provided. In other words, I had to confirm the changes that were made in order to provide the refund. After numerous calls and text messages to ****, with NO response from him, I have stopped trying. If the BBB would like to contact him and tell him to call me so I can refund him based on our agreed to terms i will gladly provide him money back. Thanks.

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