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Business Profile

Title Companies

Vanderbilt Title & Settlement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 18222261

    I am rejecting this response because:

    He is very unprofessional, nasty and I feel that he should be held accountable since I paid for his services and am unhappy with his actions as well as the services provided. I found his reply to be offensive and nasty in nature. 

    Regards,

    *********************ke my company made. Again, the *** apologized and is willing to give you time to get it paid. I would suggest speaking to someone at the ***.Thank you,********************* Tel: ************

    Business Response

    Date: 11/18/2022

    **************** purchased a home in which my company handled the title & settlement. As Title & Settlement agent we collect fees from all parties involved, and for this transaction an *** was involved. As title/settlement we can only collect fees that we are told to collect. The *** sent me their fees which by their own admission left a fee off of what was sent to me. The *** admitted it was a computer glitch and has happened to many of their new clients, not just the purchasers my company was insuring. *** also stated that because it was their error that they would give the client as much time as they needed to pay the required fee that was not included on their statement in error. My company would not have known the *** left a fee off of their statement as we go off of what we are told. Again, *** admitted fault and this was not a error made by my company... Had the *** not have had the glitch, the fee that **************** is being charged would have been charged to him at time of closing. The fee owed is not due to any late fee or error made by my company. I understand **************** is upset because he was not expecting the additional bill but I am not the *** and do not control what they charge. It seems as though after my many attempts to help **************** comprehend what had happen, as well as telling him to call the *** for further clarication which he did not do and *** representative told me tell him to do, he is not understanding, or it is possible that **************** is hoping to get a bill he owes paid by someone else and is upset that no one will pay it for him.

Vanderbilt Title & Settlement is NOT a BBB Accredited Business.

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