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Business Profile

Urgent Care Clinic

The Doctors’ Office Urgent Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife felt sick and on June 30th , 2023 we went to urgent care facility Doctor's Office in Brick.
    Aftyer examination by female doctor, she asked to perform Covid-19 test and other viruses as we thought is a standard procedure. After our visit later we found out that the test were sent to the lab that is not in our insurance provider. At the front desk we gave our insurance provider card and the facility should know where the tests should be send. Month later I saw a bill sent by the lab to our isurance provider and it was denied. For mora than a year we did not receive any billing from the lab until begining of the October 2024 when I receive the link via text to pay for lab services. I contacted both facilities and tried to get this issue resolved but after couple phone calls and email exchanges nothing has been done. I just received paper invoice by mail.
    The question I'm asking myself is why we are being punished and stuck with almost $1,400.00 bill for the mistake made by urgent care doctor?I thought they supposed to help us and feel better than making our live miserable.

The Doctors’ Office Urgent Care is NOT a BBB Accredited Business.

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