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Business Profile

Animal Breeding

South Jersey Schnauzers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a puppy from this breeder on 05-22-2022. In the amount of $2,950.00. The puppy has seizures on a daily bases and has been taken to the animal E.R. twice and now awaiting to be seen by a neurologist at ********************. *** contacted the breeder and she is aware of what has happen. She said that this has not happen before but I did some research and found that they have had this happen to one of their puppies before and the complaint was send to you at BBB with the same health issues. The puppy they sold me had be returned and they resold to me. I truely hope that if they knew about the seizures that they did'nt sell it to me knowing that. ( I hope not). I contacted the breeder as soon as i saw what was happening. This has been very stressful and starting to become very expensive. I found out I have Kindey Cancer which just makes the whole thing worst. Taking care of the puppy and myself its just too much but, I'm dealing with it. I know me having Cancer has nothing to do with the puppy issue but wanted the breeder to know how stressful this has become. Can you please help me with this. Thank You for your time, ******************************

    Business Response

    Date: 11/08/2022

    Yes, ******* contacted me regarding his puppy having seizures and we are waiting to hear from the neurologists about the diagnosis. South Jersey Schnauzers warranties their puppies and we have every intention of standing behind that warranty. I did have one other puppy with a seizure disorder. That puppy was put on medication and is doing wonderfully. ******** puppy is not the same puppy that puppy as he suggested in his complaint. I 100% would NOT sell a dog with known health issues. The very best part of my job is making people happy. Im not in the business to hurt or deceive people. Otherwise, I wouldnt be in business long. In the 20 years of breeding puppies, this is my second instance of a seizure disorder. These types of things are rare, but unfortunately they do occur. And its even more unfortunate that it happened to ******* when he has so much going on in his life. I was not aware of ******** cancer diagnosis and I am very sorry to hear this. If there is anything I can do to lighten his burden, of course, I hope he reaches out. I will be here in whatever capacity I can.

South Jersey Schnauzers is NOT a BBB Accredited Business.

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