We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Bridgewater Motor Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Reviews

This profile includes reviews for Bridgewater Motor Works's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bridgewater Motor Works has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Dallas T

      Date: 08/21/2023

      Avoid wasting your time at Bridgewater Motoworks. My car had a clicking noise coming from the front right axle, so my partner took it to the mechanic. The owner provided a quote of $575.78 and diagnosed the problem as a right front differential issue. After picking up the car, I still heard the clicking noise. A few days later, we returned because the sound persisted. This time, **** gave us a quote of $1000, stating that the right front axle needed to be replaced. I was initially confused because why wasn't this axle issue mentioned when the differential problem was addressed earlier? Seeking clarification, my partner visited the business, only to be met with ****'s condescending and disrespectful attitude.This company doesn't deserve any stars whatsoever. I highly recommend that everyone avoids them, as they are clearly exploiting their customers.

    • Aki M

      Date: 08/21/2023

      Bridgewater Motor Works' professionalism, especially under manager ******************************* supervision, raises concerns. My visit was prompted by a recurring clicking noise from my car's front right axle. Mechanics diagnosed it as a right-front differential issue, and I trusted their expertise. Unfortunately, the noise persisted post-repair, leading me to report the issue.A subsequent technician communicated that the right front axle needed replacement, with no prior mention of the noise during previous work. The cost exceeded $1000. Seeking clarity, I discussed this with **** at the shop. However, his demeanor was disrespectful, marked by condescension. His behavior raised concerns of potential racial bias. Despite my composed approach, ****'s repeated dismissals left no room for constructive dialogue, highlighting a lack of commitment to customer satisfaction and integrity.This experience unveiled the company's approach to client well-being and ethical practices. I'm apprehensive about returning for future services. It's crucial to emphasize that interactions involving *************************** may not ****** a respectful environment or effectively address customer concerns.The repercussions of their misdiagnosis and subpar practices were significant, both in inconvenience and unexpected expenses totaling -$600. This underscores the importance of professionalism and integrity within customer service.Sharing this review aims to offer prospective clients insight into my unfavorable experience with Bridgewater Motor Works. My objective is to discourage others from enduring similar frustrations. In my view, the foundation of a customer-business relationship rests upon mutual respect, transparent communication, and a shared dedication to achieving positive outcomes. Regrettably, my experience highlights a pronounced disconnect between these principles and the realities of my interaction with Bridgewater Motor Works and its manager, ***************************.

    Bridgewater Motor Works is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.