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Business Profile

Bankruptcy Attorney

Lucid Law, Debt Relief Attorneys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bankruptcy Attorney.

Complaints

This profile includes complaints for Lucid Law, Debt Relief Attorneys's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Lucid Law about filing for Chapter 13. The initial person we talked to was ***** who is an attorney at Lucid Law Debt Relief Attorneys. She went through the whole process and made it sound like we would be a good candidate for filing. She explained that they would need an initial $500 to retain their services and then it would be another $2375 to prepare the petition and another $2375 that would be rolled into the bankruptcy. When I said that seemed like a lot of money she encouraged us to skip payments on our bills and pay them instead so they could get started. We paid the initial $2875 only to find out that the monthly amount of chapter 13 would be far more than we could afford and we decided to not file. We had a short five-minute Zoom call with Karina the owner of the law firm and explained that to her and asked if selling our home would be our best option at which point she had a slight attitude and told us to make up our mind and call back. We email the assistant ********* and explained that we would not be filing ,we inquired about a refund since they didnt have a full petition and we were not going to file and we were told that we only paid them $1687.50 and we would not be receiving a refund and that in all reality we still owed them $687.50. We have the bank records to show how much we paid them and the email from Karina say we owed more money

      Business Response

      Date: 07/22/2023

      This clients issue was amicably resolved. I was able to talk with him about it and discovered that I had really just misread the situation. I had thought that they looked like they got what they needed and just didnt want to proceed. The truth was that they had wanted a better explanation of their other options and how to go forward. When I took the time to really listen to his concerns, I was able to also give him advice about next steps and what his other options are if he and his spouse do not want to file a chapter 13 case. All in all, there were good life lessons for everyone and, we came out with a very reasonable solution. For my part, as a business owner and an attorney, the once in a rare while that we have a Client that raises concerns like this, I like to look at as an opportunity to learn to do my job better, to be more empathetic, and to always remember to put my best foot forward, and, never forget that I need to listen to the needs of the client even if I think  

      Customer Answer

      Date: 07/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    Lucid Law, Debt Relief Attorneys is NOT a BBB Accredited Business.

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