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Business Profile

Psychiatrist

GenPsych PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychiatrist.

Complaints

This profile includes complaints for GenPsych PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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GenPsych PC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I voluntarily admitted my child to this facility and informed them that she would be losing insurance coverage, as it was provided by my soon-to-be ex-husband. I made it clear that I would not be able to pay for her care once the coverage ended. When her insurance was terminated, I tried to withdraw my daughter from the program, but they contacted ***, claiming I was going against medical advice. At no point did they inform me about a scholarship program that could assist parents in situations like mine. After I finally removed my daughter from their care due to my inability to pay, they are now billing me nearly $4,000. I am unable to pay this amount, and they were fully aware of my financial situation. I agreed to the services while she had coverage, and they knew this. Despite that, they tried to force my child to remain in the program and are now charging me.The following is their email to me, (******** ***** is my child): Dear ******** *****,Good day, and I hope this message finds you well during this festive season!As the year draws to a close, we wanted to send you a gentle reminder about your outstanding balance with us. Please find an attached copy of your billing statement showing a balance of $3,888.00 for your account (Account Number: ************ make your payment, we encourage you to use the convenient payment portal linked below:**************************************** We kindly request that the payment be made at your earliest convenience. Your prompt attention to this matter will be greatly appreciated.Thank you for your continued support and partnership. We wish you a joyous holiday season and a prosperous New Year ahead!Disclaimer: For your security, please do not reply to this email with credit card information or any sensitive payment details. Warm regards,******* *******

    • Initial Complaint

      Date:11/23/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my 1350$ refund from Gen Psych since fall of 2023. I have been calling and calling and no one calls me back. This is a lot of money and I want it back.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Genpsych refused to schedule my August appointment after I indicated that I would pay copay before scheduled appointment.

    • Initial Complaint

      Date:07/30/2024

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Genpsych refused to schedule an August appointment. After being paid by insurance company for previous appointment. Insurance is still in affect.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GenPsych has several unpaid 1099 Contract Employees that have not been paid for services rendered.

    GenPsych PC is NOT a BBB Accredited Business.

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