We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Houlihan's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have in the past ordered from this restaurant many times. Recently I placed a food order via phone and the person who said he could take my order sounded untrained because when I requested a cheeseburger he immediately said "anything else". I helped with the situation and said "***, am i right- you're supposed to ask how i'd like it cooked-medium well for example and what side i'd like". He said yes and he took the food order. It was a cheeseburger with no onion with cauliflower mash plain with no toppings. I could hear him verbally taking note of the two special requests-It sounded like he heard both of the requests because he said "Ok, no onion". When I got home I could see that there was onion and the cauliflower mash had alot of toppings on it. I called the restaurant and the manager who I spoke with named ******** was very rude to me and said to me like she had known me for twenty years "You aren't allergic to onions *****!". I couldn't believe it when she said it because I don't know her and I certainly never talked with her about any of my personal information like my health and what if any foods I'm allergic to. What happened next was when I hadn't requested anything from her- the same person- the manager named ******** said "You aren't getting any free food *****!". I called a few days later hoping to be able to speak with someone else about it but she always makes sure that she is the only person that I can talk to when I call. I feel that she (the manager named ********) doesn't like me and is targeting me in an attempt to get me upset and emotionally react to her false statements and provocations. I am requesting a refund of $15.00 and I shall never go to this ******** restaurant or any of their ******** restaurants ever again.

    Business Response

    Date: 11/15/2022

    We have spoken to this guest and have issued a refund for this experience.

    Customer Answer

    Date: 11/15/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

Houlihan's is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.