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Business Profile

Health Products

Nu Era Marketing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nu Era Marketing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nu Era Marketing, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1 box of sinuprex for $46,90 was ordered in Sept. 2023 and canceled in Oct. 2023 because it too long to get it to me. I begzn calling every week after I told them I wanted a refund. So by Nov 28, 2023 after getting a different story every week, they said they had processed my refund in November. I waited awhile and started calling again because I had not receivedi t. This is now March and it should not take this long to get a refund from Nov. 28th. The last time I talked to a customer rep was two weeks ago and he said he would have the check resent. No check yet as of March 7, 2024. It seems to me after all the different stories of when I would receive my refund and never got it, it was just something said to pacify me.

      Business Response

      Date: 03/14/2024

      To whom it may concern,

      ***************************** purchased a one month supply of Sinuprex 24-Hour relief from our company on September 11th, 2023. A one month supply of Sinuprex cost $39.95 plus $6.95 for shipping and handling for a total of $46.90.

      On 09/11/2023 *********, called into our company and placed an order for a 1 month supply of Sinuprex. A 1 month supply of Sinuprex cost $39.95 with a shipping and handling cost of $6.95 for a total of $46.90.

      Sinuprex is backed by a 90 day money back guarantee, our return policy states that in order to receive a refund a customer must call the customer service department and request a return merchandise authorization number. Upon receipt of the returned merchandise, we will refund the customer back to the original method of payment provided. In the event we cannot refund the customer back to the original method of payment we will issue a refund in the form of a check and mail it to the shipping address originally provided by the customer.

      All sales procedures were followed and aa positive AVS result was received determining that this was an ethical sale. The customer also did not enroll in our continuity program which gives us no reason for anything recurring to need to be cancelled.

      Our money back guarantee policy states that in order to receive a refund all products must be returned with in *************************************** the amount of the product price which is excluding shipping and handling.

      Due to the nature of this request, a refund check has been cut in the amount of $46.90 which includes the shipping cost, and which is the total amount she paid our company.

      Once the check has been cut I will follow up let you know that it has been sent and reach out to ********* to confirm receipt of the refund check.

      Thanks,

      *************************

       

      Customer Answer

      Date: 03/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    Nu Era Marketing, LLC is NOT a BBB Accredited Business.

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