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Business Profile

Computer Repair

The Lab Phone and Computer Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1st, I brought my computer to a repair shop for cleaning. They accepted the job and told me to come back in two hours. When I returned, they said the cleaning software was downloading slowly and asked me to return in two days. I agreed. When I came back two days later, they told me the software didn’t work and returned the computer to me. I attempted to turn on my computer right there in front of them, but it wouldn’t power on. When I pointed it out, they said it was probably a loose connection and they would fix it in 10 minutes. After a short wait, they returned and told me the motherboard was burnt. They refused to take responsibility and attempted to return the broken computer to me. I insisted it was their fault and demanded that they either fix it or compensate me for the damage. After some discussion, we came to an agreement that they would repair it at a discounted price, and I accepted because my computer is essential for my work and it’s my only source of income. They told me the repair would take two weeks. Now, on April 23rd, they informed me that they are unable to repair the computer and told me to come pick it up, still broken.

The Lab Phone and Computer Repair is NOT a BBB Accredited Business.

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