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Business Profile

Dry Cleaners

Tweeds Dry Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Tweeds Dry Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tweeds Dry Cleaning has 3 locations, listed below.

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    • Tweeds Dry Cleaning

      215 S 10th St Camden, NJ 08103-1631

    • Tweeds Dry Cleaning

      320 New Rd Parsippany, NJ 07054-4273

    • Tweeds Dry Cleaning

      214 S Egg Harbor Rd Hammonton, NJ 08037-1414

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been using Tweeds for 9 Years. I sent in my comforter to get dry cleaned, and upon return I noticed a huge hole. I contacted them immediately and asked for reimbursement. Theyve held on to my Comforter for 2 months. Tried maybe two times to call me to discuss but thats it. Ive called every day for the last two months and they keep saying the manager is on vacation. And on the one text I received, they tried to not take blame.

      Business Response

      Date: 08/23/2023

      Hi,

      We have resolved this issue with the customer. We explained that the hole was due to normal wear and tear due to the age of the duvet cover. We have a record of this duvet cover being older than 5 years and consistent with normal wear and tear with fraying around the edges of the hole. We did extend $125 credit towards the account to show our appreciation for being a long standing Tweeds customer for 9 years. Additionally we are repairing the hole to the best of our ability free of charge. The customer did accept our offer.

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