We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Camden County Improvement Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oversold garage; No parking spots which were promised forcing me to pay meter to park on unsafe, urban street despite paying for a reserved spot in garage. I do not feel safe walking to my car especially at night. I also do not feel like my vehicle is safe.

    Business Response

    Date: 10/25/2024

    Dear ****, Sorry for any inconvenience and thank you for bringing this to our attention. We want to assure you that we have moved 400 cars to improve parking availability and address the concerns raised. We appreciate your patience as we continue to make necessary enhancements. Sincerely, ****** ******-***** Project Manager Camden County Improvement Authority

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a medical student, I paid over $200 to be ensured parking in the medical school parking garage. The parking garage is over-filled and students are not able to get parking throughout the day, including earlier in the morning. This business needs to be held accountable for selling more parking passes than they have spots. Additionally, this parking garage is the medical school parking garage, and students should have priority.

    Moreover, the parking garage is not even gated properly. The gates have been open, allowing anybody to park without paying. The exit gates are also open, and at one point, 2 of the gates were broken and there was only one lane to exit, causing major backups in traffic. This suggests improper maintenance and upkeep of the parking garage.

    Please hold this business accountable for taking the money of medical students without guaranteeing them a parking spot or offering another suitable solution.

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Camden County Improvement Authority has sold parking passes to more people than they have spots in their parking garage (****** ******* ****** Parking Garage). I have paid money for a service and they are unable to deliver their promised service. It is unacceptable to not be able to provide me a parking spot in garage I have paid County Improvement Authority for because they oversold parking passes. Their business practices are unprofessional and need to be reformed.

    Business Response

    Date: 10/22/2024

    Good morning - cars have been moved out of this garage to other locations to free up space. Sorry for the inconvenience.

Camden County Improvement Authority is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.