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Business Profile

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Sendaframe.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order not received & no communication from company after follow up inquiry sent.

    Business Response

    Date: 02/22/2023

    Thank you for presenting this to us.  I am very sorry for the lapse that I am seeing.

    We telephoned (left a message)as well as wrote an explanation and apology. A copy of that email is attached here.  The items of your order were found to be unsaleable at the time of packing and our dept really thought that we would have more of the correct item within days - and out to our customer with free next day service.

    Unfortunately, that item has not arrived as of now.

    So we are not causing any more of a lapse, I have voided the order.  No refund is needed because we did not charge anything toward this order.  We only actually charge a card when we make the shipment.

    Our department has created a gift certificate should our customer want to try something else - or hasn't found this same item when it does come in.  We will also upgrade the shipping, no charge again, to next day delivery at our expense so that a new choice arrives almost on-time.

    Thank you for "hopefully your understanding of this order headache we created and hopefully avoided.  We welcome any follow-up to this should be be given the opportunity to provide another solution.

    Best regards,

    Mary B******
    Customer Service Manager
    SendAFrame Inc.

     

     

    Customer Answer

    Date: 02/22/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Regards,
    ******* ******

Sendaframe.com is NOT a BBB Accredited Business.

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