We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Performance Buick GMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit to test drive a vehicle in February 2025, I came back and they told my my deposit would be refunded to my account in 10 to 14 business days. It has been 6 months and Ive still I have not received ever my refund. Ive called multiple times to make a complaint but always get told that it should be completed in a few days. I would like the business to return the deposit.

    Business Response

    Date: 06/30/2025

    Mr. ***** thank you for reaching out. We are aware of the situation and have not been able to complete the refund due to the fact we are missing some of your credit card information needed to complete the refund. A store manager will be reaching out to you today. the refund will be processed as soon as we are able. If they are unable to reach you please reach out to ******* *. as he is the General sales manager for the store and is aware of the situation. We do apologize for the inconvenience. 

    Customer Answer

    Date: 07/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *****

  • Initial Complaint

    Date:01/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed on an auto purchase 10/29/24 and as of 1/3/25 have yet to receive title or legal Plates. ************** filed for title urgency 12/10/24 and also have not gotten a response to the issue of the purchased vehicle to which I am making payments. And to which the vehicle cannot be driven.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment of $1030.00 an Nov.25 2023. was paid for 2024 Sierra Gmc Truck *****************. I make a deal with the Performance Gmc dealer.
    Price for new truck was $ 66760.00 Sierra Truck *****************.
    Discount for ****** membership was $1000 plus another discount of $1000.
    So the deal was $64760.00 for the new truck and $59000. for my trade Toyota Tundra 2023.
    New truck was in transit and first date for deliver was Nov 5. that didn't happen.
    The second deliver was scheduled for Nov. 21. that didn't happen. The third scheduled was for Dec. 5 and when I Coll dealer again they said that truck is not there and new delivery is on Dec 23.
    After that phone call I just gave up and asked for my deposit. They said they will pay me my money back . It will take two or three weeks. It is over two months and I didn't get my money back.I hope that you will resolved this problem as soon os possible.Thank you .

    Business Response

    Date: 02/15/2024

    Please be advised I received the "closed" notification via **** February 15, 2024 however I never received the original complaint.  The customer's credit card was refunded on December 18, 2023.  Please **** the filed as answered. Thank you

    Customer Answer

    Date: 02/27/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************************

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an extended warranty offered by Performance Buick GMC. We cancelled the remaining balance of the extended warranty as we no longer own the vehicle. The warranty was paid in full to the dealer when purchased. Performance Buick GMC is not refunding the balance of the unused years of the warranty. The warranty numbers are APA1A1156DC (Horizon) and 50W3401397 (Express Five) and have been confirmed as cancelled over eight weeks ago. I have been trying to contact the finance department by email and phone and they are non-responsive. The contact would be ********************* - Finance manager. We would like to know what the unused balance is and when it will be refunded.APA1A1156DC (Horizon) 50W3401397 (Express Five)Thank you,*******************

Performance Buick GMC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.