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Business Profile

Medical Doctor

ID Care, P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for ID Care, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ID Care, P.A. has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our mother died on March 8, 2020. In the last several months we received a bill for $490.00 for her medical care on 03/01/ 2022. She had died two plus years previous to this date. She lived at **************** prior to her death and was on *************** support. She was out of money, so ******** took her social security check and the fund paid for remaining care. When I called to resolve this, I was told the voicemail box was full. When I called back and left a detailed message, I did not receive a call back. Today I received a letter threatening collections. I called, waited 30 minutes to speak to someone and was told no one was available to take my call. I left another detailed message.I would like someone to eliminate this bill. They can call ******** to verify that mother was on the *************** and that she was destitute.

      Business Response

      Date: 08/09/2024

      I spoke with ************ regarding the statement she received for her deceased mother owing $490.00. ************ was upset that she never received a call back regarding the statement. I received an email regarding this situation. I reached out to ************. Apologized for the inconvenience. Her mother should have not received any statement and the balance should have been adjusted due to her mother not have any funds in her estate to pay the bill. Again, I apologized. Noted the account of when her mother passed and adjusted the balance. I did mail ************ proof that the account has a zero balance. ************ seem satisfied with my help. To my understanding she had no issue with the provider or the care her mother received. 

      Any questions or concerns you can reach me at **********************.

      Thank you.

      ***************************

      Associate Director of RCM

       

      Customer Answer

      Date: 08/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    ID Care, P.A. is NOT a BBB Accredited Business.

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